Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Location
- Stuttgart
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will assist customers in 2nd level support, address complex inquiries, clarify issues in collaboration with internal departments, and optimize processes using innovative digital tools like Zendesk.
Job Technologies
Your role in the team
- In 2nd Level for our Breuninger online customers, you are the competent contact person and solution finder. You embody the Breuninger service philosophy and combine it with modern working methods. We keep up with the times: you utilize innovative technologies to work efficiently and focus on top-quality service to meet the individual needs of our customers.
- Complexity Management: You are responsible for the technical clarification of complex inquiries from the 1st Level - from tricky complaints to special topics related to account management, carriers, and logistics.
- Efficiency meets quality: With the help of our digital tools (especially Zendesk and Confluence), you work quickly and solution-oriented, while ensuring that every response reflects the high Breuninger quality standard.
- Interface Specialist: You maintain close communication with internal departments and external partners (e.g., logistics, IT, payment service providers) to facilitate quick solutions even for challenging cases.
- Process Optimization: You work not only within the process but also on the process. You recognize where technology can support us even better and actively contribute your ideas for the further development of our workflows.
This text has been machine translated. Show original
Our expectations of you
Qualifications
- Technical affinity: You are open to new technologies and know how to use digital tools in a way that makes your work more efficient, while keeping the quality of the customer solution in focus.
- Decisiveness: You enjoy taking responsibility and independently developing solutions that provide added value for both the company and the clients.
- Communication skills & empathy: Even with complex written topics, you strike the right tone - professional, clear, and always customer-oriented.
- Service Presence: Together as a team, we are available as experts for our clients from Monday to Friday (08:00 - 20:00) as well as on Saturdays (09:00 - 17:00). During these hours, you are generally available.
Experience
- Experience in Service: You bring solid experience in customer service and enjoy delving into complex issues. Even with high workload, you keep an overview and work reliably and conscientiously.
This text has been machine translated. Show original
What we offer
- At Breuninger, it's about more than just a job. We live appreciation and responsibility - and our benefits reflect exactly that. They are a sign of how we support and accompany you. And the best part: this is only a part of what awaits you with us.
This text has been machine translated. Show original
Benefits
Work-Life-Integration
Higher Take-Home Pay
Job Locations
About Your Employer
E. Breuninger Gmbh & Co.
Breuninger is one of the leading department stores in Europe and sets high standards in fashion, beauty and lifestyle. In addition to style awareness and trend sense, Breuninger stands for pronounced customer orientation and service offerings that create a unique shopping experience - both offline and online.
Description
- Company Size
- 250+ Employees
- Founding Year
- 1881
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Trade
Customer Service Representative, 2nd Level Support
- Location
- Stuttgart
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
