Job
- Level
- Lead
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 79.900 to 98.800€ Gross/Year
- Location
- Hanover
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you lead the implementation of service desk strategies, monitor IT infrastructures, manage incidents, and develop your team into an efficient, customer-oriented service unit.
Job Technologies
Your role in the team
- As Head of the Service Desk and Monitoring in the data center of AOK Niedersachsen, you will shape and be responsible for the implementation and further development of Service Desk strategies and relevant key performance indicators together with your growing team.
- Additionally, you will manage and optimize system monitoring as well as the continuous improvement of service quality and customer satisfaction, thereby making a significant contribution to the stability and quality of our IT services.
- You are responsible for the continuous monitoring of IT infrastructures, networks, and applications, identifying risks and disruptions early, and initiating appropriate measures to ensure stable operation.
- As part of Incident Management, you will manage and coordinate the response to system outages and technical disruptions, ensuring a swift and sustainable resolution of issues.
- As a leader, you deploy your employees based on their competencies and develop them into a forward-looking, proactive team to contribute collectively to the company's success.
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Our expectations of you
Education
- You are a computer scientist or business informatician with a Master's/Diploma degree or hold a relevant Bachelor's or Business Administration degree with many years of professional experience in the field.
Qualifications
- You have already demonstrated your leadership and coordination skills in projects and/or teams successfully.
- Decision-making ability, target group-appropriate communication, joy in promoting and inspiring employees, as well as a proactive, structured approach, complete your profile.
Experience
- You have practical experience in the field of work and bring your technical know-how enthusiastically and understandably.
- You possess a profound understanding and practical experience with the operating systems in use (e.g., Linux and Windows), ITSM applications (e.g., SMAX), as well as software components (e.g., Dynatrace and Extrahop).
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What we offer
- Benefit from an attractive salary ranging from EUR 79,900 to EUR 98,800 in Group 12 BAT/AOK-Neu (depending on professional experience), including Christmas and holiday bonuses, plus family-related allowances.
- With us, you can work up to 80% of your working hours, e.g., from home.
- Increase your annual leave from 30 days up to 50 days: with our "Leisure Investment" program.
- You can generally perform your work in full-time or part-time within a flexible schedule between 6:30 AM and 8:00 PM.
- We offer general and specialized training courses at our in-house training center or online via our digital learning platform.
- By assuming this leadership role, you will participate in "SYLT"; our 1.5-year part-time development program.
- You will gain immediate access to the "FKE-Kolleg," our comprehensive leadership development program.
- We contribute to your company pension scheme with attractive interest rates every month.
- AOK employees receive the Deutschlandticket for only 40 EUR per month.
- You will receive 175 EUR annually, for example, for your membership in a sports club, a gym, or your bicycle purchase.
- Benefit from our subsidy for attractive company bike leasing with our partner "Lease a bike".
- We support your health with various offerings, including corporate fitness through our partner Hansefit, active breaks during working hours, ergonomics coaching, and a variety of company sports groups.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
More net
Topics that you deal with on the job
Job Locations
This is your employer
AOK
For more than 125 years, the AOK has stood as one of the largest public health insurers in Germany for security and comprehensive medical care in case of illness.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
Head of Service Desk and Monitoring
- Salary
- 79.900 to 98.800€ Gross/Year
- Location
- Hanover
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
