Job
- Level
- Junior
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Rheda-Wiedenbrück, Leipzig
- Working Model
- Onsite
Job Summary
In this role, you monitor the cloud platform in a 24/7 control center, analyze and resolve incidents, ensure documentation in the ITSM tool, and continuously improve our processes and runbooks.
Job Technologies
Your role in the team
- Reliability is key here: As part of Arvato Systems, you will be responsible for the operational management of a sovereign cloud platform. We are a service partner of Delos Cloud GmbH, working closely together on operational processes and ensuring stable on-site operation—with a clear focus on data processing in Germany.
- Shape the future with us at our location in Leipzig or Rheda-Wiedenbrück!
- You monitor the health status of the platform in a 24/7 control room, keep KPIs and SLAs in view, and initiate escalations according to runbooks if necessary.
- You analyze and resolve incidents at 1st and 2nd level, coordinate colleagues at 3rd level when necessary, and ensure a smooth shift handover.
- You oversee changes and releases, implement approved maintenance windows, and document all steps transparently in the ITSM tool.
- You continuously improve our runbooks, dashboards, and standard processes and share your knowledge within the team.
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Our expectations of you
Education
- You have completed training as an IT specialist in system integration or a comparable IT qualification.
Qualifications
- Ideally, you have good knowledge of Azure fundamentals, such as monitoring, compute/VMs, storage, as well as backup & restore; PowerShell skills are a plus.
- You are familiar with ITIL processes (Incident/Change/Problem) as well as ticket and knowledge management, and you document in a structured manner.
- You have very good German language skills as well as good English language skills, both written and spoken.
- You are ready for shift work (early/late/night, including weekends and public holidays).
- What matters most to us is your motivation to learn new things — not that you already master everything perfectly. Even if you do not meet all our requirements, do not hesitate to apply with us, because the CONTINUOUS DEVELOPMENT of our employees is highly valued and opens up diverse opportunities within our company.
Experience
- You have experience in IT operations or support - ideally in NOC/Control Center, Data Center, or Cloud Operations, and preferably also in shift environments.
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What we offer
- The opportunity to accelerate your career in cloud technology.
- Exclusive training program by Microsoft.
- Active participation in the digital transformation of the German administration.
- An innovative environment that values your ideas and contributions.
- Continuous personal and professional development opportunities.
- Market-oriented and performance-based compensation.
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Topics You Will Work On
Job Locations
About Your Employer
Delos Cloud Gmbh
Delos Cloud GmbH was founded in July 2022 as a subsidiary of SAP and provides a secure cloud platform for the public sector in Germany. This platform meets all relevant security and confidentiality requirements and is a central component of the German Administrative Cloud Strategy. With its headquarters in Walldorf and an additional location in Berlin, the company acts as a reliable partner for IT service providers in the public sector.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Internet, IT, Telecommunication
Junior Cloud Platform Operator
- Location
- Rheda-Wiedenbrück, Leipzig
- Working Model
- Onsite
- Diversity
- Open for all genders
