Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Salary
- 53.500 to 74.600€ gross/year
- Location
- Hamburg
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you provide 1st and 2nd level support, lead IT rollouts and migrations, perform troubleshooting, and advise departments on new technologies and hardware solutions.
Job Technologies
Your role in the team
- Our Information Technology division, with over 200 colleagues, operates one of the most modern clinical IT environments in Europe. We ensure that the necessary data and functions are available wherever they are needed for the safe care of our patients. You can actively shape the continuous expansion and development of IT at UKE.
- Your tasks within the team will particularly include:
- Expansion of 1st and 2nd level telephone and on-site support regarding the IT equipment of the workplace, especially for complex and cross-departmental inquiries.
- Conceptualization, planning, and execution of relocations and rollouts, including the management of any involved service providers.
- Project Management & Rollout Coordination: Independent planning, conceptualization, and operational management of IT rollouts, migrations, and site relocations, including coordination, acceptance, and quality control of external service providers. Participation in projects and independent execution of sub-projects.
- Printing Infrastructure & Fleet Management: Holistic management of multifunction printers and print infrastructure; independent administration, network configuration, and troubleshooting of complex issues, as well as management of cross-vendor fleet management (including SecurePrint/FollowMe workflows and maintenance processes).
- Technical consulting & requirements management: structured advising of the departments in the implementation of new workplace technologies, hardware/software solutions, as well as capturing and assessing technical requirements.
- Hardware and Software Asset Management: Monitoring the client lifecycle (Lifecycle Management), license compliance, as well as participating in tenders and procurement processes.
- Print and Output Management.
- Processing and documentation of incidents and, if necessary, coordination of problem management.
- Advising users on questions and issues related to their hardware and software applications, conducting the procurement process.
- Acceptance & Inspection of Goods Deliveries.
- Design and implementation of training sessions and qualification measures.
- Maintenance of system and knowledge databases.
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Our expectations of you
Education
- Completed vocational training as an IT specialist, IT systems electronics technician, IT management assistant, or another completed vocational training in the IT sector, or equivalent experience and skills acquired through relevant further education and professional experience.
Qualifications
- Proficient knowledge of client systems, Windows operating systems, Office applications, as well as WLAN/LAN.
- Very good spoken and written German skills (at least at level C1 according to the Common European Framework of Reference for Languages).
- Customer orientation, communication skills, willingness to cooperate, flexibility, sense of responsibility.
Experience
- Knowledge of ITIL guidelines and experience with ticketing systems are desirable.
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What we offer
- The classification is based on the personal qualifications of the candidate.
- An employment is only possible if there is a complete proof of immunization or immunity against the measles virus in accordance with the applicable (legal and medical) regulations. This must be demonstrated before employment begins through appropriate documents (e.g., vaccination certificate).
- Fair and transparent compensation according to our collective agreement TVöD/VKA (€53,500 - €74,600), taking into account qualifications and professional experience. The salary figure refers to a full-time position with 38.5 hours per week. The amounts mentioned are indicative and do not constitute a salary guarantee.
- Targeted and personalized development at the professional and project level is provided, offering a long-term perspective in a meaningful environment.
- Extensive training and professional development programs at our UKE Academy for Education and Career.
- Opportunities to shape our personnel policy "UKE INside" in cross-departmental and cross-hierarchy projects.
- Sustainable commuting: subsidies for the Germany ticket as a job ticket and Dr. Bike bicycle service; option for company bike leasing.
- Excellent health, prevention, and sports programs.
- Family-friendly work environment: partnership for childcare, free holiday care, consulting for employees with caregiving responsibilities for family members.
- Crisis-proof job, meaningful activity, appreciative collaboration.
- Structured onboarding and open knowledge exchange within the team.
- Our employee restaurant offers a wide selection of culinary options; additional offerings are available in the "Health Kitchen" cafés and bistros, as well as in a supermarket located directly on the premises.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Higher Take-Home Pay
Job Locations
About Your Employer
UKE - Universitätsklinikum Hamburg-Eppendorf
Wir sind das UKE. Die pulsierende Gesundheitsstadt inmitten von Hamburg. Wo so viel Energie in der Luft liegt und der Fortschritt den Takt angibt, ist kein Tag wie der andere. Über 11.000 Mitarbeiterinnen und Mitarbeiter mit sehr unterschiedlichen Aufgaben eint hier das gleiche Ziel: das Wohl des Menschen.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector
IT customer service representative in field service
- Salary
- 53.500 to 74.600€ gross/yearEstimated net salary based on the gross salary in the job ad using tax class I.34.192 to 45.132 € net/year · Tax class I
- Location
- Hamburg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
