Job
- Level
- Experienced
- Location
- Munich
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you coordinate service delivery for a customer base, monitor service level agreements, and manage projects. You analyze customer needs, develop technical solutions, and optimize ITIL processes.
Job Technologies
Your role in the team
- You act as the central point of contact (all genders) between DATAGROUP and your assigned customer base.
- You are responsible for ensuring the agreed performance commitments towards your client.
- You oversee the proposal process, manage the project phases up to operational services, coordinate service delivery for clients, and steer the involved internal and external units.
- You analyze customer needs, develop and validate technical solutions, and incorporate them into proposals.
- You monitor, manage, and coordinate the contractually agreed Service Level Agreements, define and optimize ITIL processes, and coordinate them with the clients.
- You manage the escalation process for the services you are responsible for.
- You ensure economic goals are met, including monitoring KPIs and continuously implementing measures to improve efficiency.
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Our expectations of you
Education
- You hold a successfully completed degree in Business Administration or Business Informatics or a comparable qualification/training.
Qualifications
- You have a willingness to travel approximately four times a month, mainly to the Rhine/Main region (Düsseldorf) as well as to Oberursel.
- You are very skilled in rhetoric and have a confident demeanor even at the management level.
- Your German and English skills are very good.
Experience
- You have several years of professional experience in the area of responsibility described.
- You possess a very good overall understanding of IT services, ideally hold an ITIL certification, and have experience in independent customer support.
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What we offer
- A trusting work atmosphere with flat hierarchies and a culture of informal address in a team of friendly, helpful colleagues.
- Promotion of work-life balance through family-friendly flexible working hours as well as the possibility to work remotely (e.g., from home).
- Or rather, with colleagues in the office? Modernly equipped office space at Fleet Canal with height-adjustable desks, 2 monitors at the workstation, retreat and meeting rooms.
- Promotion of personal and professional development through, for example, internal training programs.
- An exciting and diverse role in a successful and growing company.
- "JobRad", employer subsidy for the Deutschlandticket, participation in Corporate Benefits, a fan shop for employees, subsidy for company pension schemes, and much more.
- Promotion of the internal and company-wide team spirit through regular corporate events such as summer parties and Christmas celebrations, as well as sponsoring our employees' participation in sports events (including HafenCityRun in Hamburg).
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Benefits
Health, Fitness & Fun
- 🚲Jobbike
- ⚽️Tabletop Soccer, etc.
- 🙂Health Care Benefits
- 🏋🏿♂️Fitness Offers
- 👩⚕️Company Doctor
- 🎳Team Events
Food & Drink
Higher Take-Home Pay
- 🍰Employee Stock Option
- 🛍Employee Discount
- 🚙Company Car
- 📱Company Phone for Private Use
- 💻Company Notebook for Private Use
- 🚎Public Transport Allowance
- 👴🏻Company Retirement Provision
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
DATAGROUP Operate IT GmbH
DATAGROUP is one of the leading German IT service providers. More than 3,500 employees at locations throughout Germany design, implement and operate business applications and IT infrastructures in IT outsourcing. With CORBOX, we offer customers all IT services they need for stable IT operations.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Employer reviews
by devworkplaces.com
Total
(1 Review)3.2
Engineering
2.7Workingconditions
4.0Culture
3.5Career Growth
2.7
Service Manager
- Location
- Munich
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
