Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Location
- Elmshorn
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will receive IT requests, document them in the ticketing system, independently resolve issues, communicate with the team, and provide updates on major disruptions.
Job Technologies
Your role in the team
- You handle inquiries via phone, email, and chat, document them carefully in the ticketing system, and qualify them for further processing.
- Based on our knowledge database, you independently troubleshoot issues and provide technical support for our IT services.
- You proactively gather the necessary information to document processes, solutions, and temporary workarounds in the knowledge base — and you are always in communication with the entire IT team for this purpose.
- You inform affected colleagues across the company when you identify major disruptions and provide regular updates until the issue is fully resolved.
- You continuously monitor the status of tickets you have escalated to Second- or Third-Level support and escalate non-compliance with SLAs.
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Our expectations of you
Education
- You have completed vocational training in the IT field (e.g., IT specialist (m/f/d)) or possess a comparable qualification.
Qualifications
- Your strengths list a structured working style as well as problem-solving and documentation skills at the top.
- For you, service orientation, empathy, and patience are a matter of course.
- Good German language skills in spoken and written form complete your profile.
Experience
- You have already gained initial experience in managing end devices, operating systems (Windows/Linux/Mac), and networks.
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What we offer
- Look forward to 30 days of vacation per year as well as special leave for special occasions.
- We pay you a health bonus and an employee referral bonus.
- With us, you receive attractive employee discounts (up to 60%) in all Kibek stores as well as additional benefits at many other brands through the Corporate Benefits program.
- We offer you an attractive bike leasing with JobRad.
- Work-life balance is highly valued by us and is facilitated through our flexible working hours model with the option for mobile office across Germany.
- Celebrate company events such as Christmas or summer parties together with your colleagues.
- With us, you have a secure job in a well-established company.
- You can expect flat hierarchies and fast communication channels.
- Your dog is warmly welcome in our office by arrangement.
- There are plenty of parking spaces available right in front of the door.
- Fruits and coffee specialties are of course free of charge with us.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Job Locations
This is your employer
Teppich-Kibek GmbH
Die Teppich Kibek GmbH ist einer der größten deutschen Vertreiber von Teppichen. Es werden auch Wohnaccessoires angeboten.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Trade
IT Service Desk employees
- Location
- Elmshorn
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
