Job
In this role, you act as the main IT support contact, managing Windows device administration and troubleshooting IoT and production systems directly on-site.
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Job technologies
Your role in the team
- Act as the primary onsite IT contact for business users and production teams, providing deskside support for Windows workstations, laptops, mobile devices and Microsoft Office.
- Handle IMACD of devices and peripherals, hardware lifecycle, asset tracking and inventory.
- Support major incidents and coordinate with Service Desk, Infrastructure, Security and Application teams.
- Provide first-line support for production workstations, MES environments and manufacturing systems.
- Inspect and troubleshoot IoT devices, sensors, cameras, gateways and edge devices, verifying power, cabling and connectivity.
- Assist with OT/IT integration, working with OT, Automation and Network teams within defined escalation processes.
- Coordinate and escort automation, application and network vendors onsite, ensuring proper documentation and closure of incidents.
- Ensure compliance with Client IT policies, procedures and safety requirements.
Our expectations of you
Qualifications
- Gute Kenntnisse in Microsoft 365 Anwendungen
- Solid understanding of networking fundamentals (LAN, VLAN, TCP/IP, VPN)
- Vertrautheit mit ITSM-Tools wie ServiceNow oder Remedy
- Exposure to manufacturing IT, production environments and OT operations
- Working knowledge of Incident, Problem and Change Management processes
Experience
- Hands-on experience administering Windows 10/11
- Experience with Active Directory and user administration
- Experience with hardware, asset management and printing technologies
What we offer
- Germany - Raubach
- Internationale Jobmöglichkeiten
- Onboarding program
- Buddy Program
- Company events
- Internal career development program
Benefits
Higher take-home pay
Work-Life-Integration
Health, fitness & fun
Topics you will work on
Job locations
About your employer
Salzburg
At Hemmersbach, we are experts in providing cross-country infrastructure services to the IT industry. With 34 offices and the Hemmersbach Authorized Partner (HAP) Network, we offer our services worldwide in over 190 countries.
- Established Company
- Onsite, Hybrid
- Internet, IT, Telecommunication
Employer reviews
- Team culture
- 3.0
- Engineering
- 3.2
- Working conditions
- 2.8
- Career growth
- 2.4
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