Job
- Level
- Experienced
- Location
- Raubach
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you act as the main IT support contact, managing Windows device administration and troubleshooting IoT and production systems directly on-site.
Job Technologies
Your role in the team
- Act as the primary onsite IT contact for business users and production teams, providing deskside support for Windows workstations, laptops, mobile devices and Microsoft Office.
- Handle IMACD of devices and peripherals, hardware lifecycle, asset tracking and inventory.
- Support major incidents and coordinate with Service Desk, Infrastructure, Security and Application teams.
- Provide first-line support for production workstations, MES environments and manufacturing systems.
- Inspect and troubleshoot IoT devices, sensors, cameras, gateways and edge devices, verifying power, cabling and connectivity.
- Assist with OT/IT integration, working with OT, Automation and Network teams within defined escalation processes.
- Coordinate and escort automation, application and network vendors onsite, ensuring proper documentation and closure of incidents.
- Ensure compliance with Client IT policies, procedures and safety requirements.
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Our expectations of you
Qualifications
- Gute Kenntnisse in Microsoft 365 Anwendungen
- Solid understanding of networking fundamentals (LAN, VLAN, TCP/IP, VPN)
- Vertrautheit mit ITSM-Tools wie ServiceNow oder Remedy
- Exposure to manufacturing IT, production environments and OT operations
- Working knowledge of Incident, Problem and Change Management processes
Experience
- Hands-on experience administering Windows 10/11
- Experience with Active Directory and user administration
- Experience with hardware, asset management and printing technologies
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What we offer
- Germany - Raubach
- Internationale Jobmöglichkeiten
- Onboarding program
- Buddy Program
- Company events
- Internal career development program
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Benefits
Higher Take-Home Pay
Work-Life-Integration
Health, Fitness & Fun
Topics You Will Work On
Job Locations
About Your Employer
Hemmersbach
Salzburg
At Hemmersbach, we are experts in providing cross-country infrastructure services to the IT industry. With 34 offices and the Hemmersbach Authorized Partner (HAP) Network, we offer our services worldwide in over 190 countries.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT/OT Onsite Support Technician
- Location
- Raubach
- Working Model
- Onsite
- Diversity
- Open for all genders
- English Only
- English only required
