Job
- Level
- Experienced
- Location
- Oldenburg
- Working Model
- Onsite
- Job Field
- BI
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you coordinate customer requests and service processes, monitor SLAs, optimize service KPIs, and assist in implementing a new ticket management tool within AMS operations.
Job Technologies
Your role in the team
- Central interface between clients, SAP experts, and internal service teams.
- Coordination of incidents, service requests, and changes in ongoing AMS operations.
- Monitoring of SLAs and service KPIs as well as deriving optimization potentials.
- Support with service reviews, escalations, and the further development of our service quality.
- Shaping our service processes and future ways of working.
- Participation in the implementation of our new ticket and service management tool.
- Prospective assumption of additional responsibilities in Service Management.
- Efficient handling of service requests.
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Our expectations of you
Qualifications
- Understanding of service, ticketing, and SLA processes.
- Know-how in ITIL processes and common Service Management tools.
- Structured, self-organized working style with a good sense of priorities.
- Strong communication skills and a pronounced customer service orientation.
- German (C1) and good English skills.
Experience
- Experience in service or IT environment, ideally in SAP or AMS.
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What we offer
- We live New Work: Our model to match autonomous work and individual needs with quality, teamwork, and entrepreneurial requirements.
- You will deepen your existing expertise further and stay in the flow with your interesting tasks.
- We are more successful through a culture of continuous learning and growth.
- Values and camaraderie, passion, commitment, personal responsibility, as well as the pursuit of the highest quality for our clients, employees, and partner network, are what matter.
- Short decision-making paths with scope for design within the flat organization.
- Innovative Mittelstandskultur on a growth trajectory.
- Technically demanding projects - national and international.
- We want you to feel supported, challenged, and comfortable at work, and to find your tasks meaningful and enjoyable!
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Benefits
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
Ba Business Advice
When you turn to the BA, you will receive professional help with the planning and implementation of projects with SAP. No matter if it is a first feasibility study or the final implementation - we support you on your way.
Description
- Company Type
- Digital Agency
- Working Model
- Hybrid, Onsite
- Industry
- Consulting, Internet, IT, Telecommunication
Employer reviews
by devworkplaces.com
Total
(1 Review)3.8
Career Growth
3.8Culture
4.5Workingconditions
4.0Engineering
3.2
SAP Service Operations Specialist - AMS
- Location
- Oldenburg
- Working Model
- Onsite
- Diversity
- Open for all genders
