Job
In this role, you will develop critical ServiceNow modules for HR, Workplace, and optional Legal Services, optimize processes, work on AI-driven workflows, and lead integration teams to support seamless usage across the organization.
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Job technologies
Your role in the team
- As Manager ServiceNow Workflow Applications, you will take ownership of strategic development, implementation, and continuous improvement of ServiceNow modules including Human Resources Service Delivery (HRSD), Workplace Service Delivery (WSD), and optionally Legal Service Delivery (LSD) and Procurement Service Management.
- Your mission is to align these systems with BioNTech's business goals, enhance user experiences, and support our broader Enterprise Service Management (ESM) strategy.
- Collaborating with cross-functional teams, you will unify capabilities, drive platform adoption, and ensure system reliability to empower seamless workflows across the organization.
- Define and communicate the vision, goals, and roadmap for ServiceNow Employee Workflow modules with a focus on autonomous workflows and agents.
- Lead unification efforts across HRSD, WSD, LSD, and Procurement modules to ensure integration and workflow continuity without disruption.
- Partner with internal stakeholders to identify use cases, co-design AI-driven workflows, and enable service owners to build prompts directly.
- Drive continuous improvement of Employee Workflow modules to optimize usability, service levels, and system performance trends.
- Support organizational change management by providing clear communication, training guidance, and documentation or successful platform adoption.
- Überwachen Sie die Bemühungen im Vendor Management, einschließlich der Vertragsumsetzung und der Koordination der Servicebereitstellung mit Implementierungspartnern.
- Führen Sie ein kleines externes Team, um die Entwicklungsaktivitäten effektiv zu steuern.
Our expectations of you
Qualifications
- Certified Implementation Specialist in relevant ServiceNow products is desirable.
- Nachweisliche Erfolge bei Plattformmigrationsprojekten und erfolgreichem Übergang von Enterprise-Lösungen.
- Vertrautheit mit ESM-Umgebungen oder ITIL-basierten Frameworks in Kombination mit ausgeprägter Agile-Methodenkompetenz für die Verwaltung von Produkt-Backlogs.
- Expertise in defining roadmaps for ServiceNow Employee Workflow modules aligned with strategic objectives.
- Ability to work collaboratively across IT teams, business stakeholders, and customer support functions.
- Excellent communication skills paired with stakeholder management expertise to align IT solutions with business needs effectively.
- Ability to capture complex requirements while championing manage-to-standard approaches.
- Data-driven mindset for optimizing workflows through metrics and analytics insights.
- Proactive problem-solving skills coupled with critical thinking to anticipate challenges.
Experience
- 5+ years of experience in product ownership or service management roles within IT or enterprise platforms.
- Hands-on experience managing ServiceNow modules such as HRSD and WSD; additional experience with LSD or S2P is a plus.
What we offer
- Your flexibility: flexible hours | vacation account.
- Your growth: Digital Learning | Performance & Talent Development | Leadership Development | Apprenticeships | LinkedIn Learning.
- Your value: Your voice at the table | Culture on an equal footing | Opportunities to shape & impact | Support for your full potential.
- Your health and lifestyle: Company bike.
- Your mobility: Job ticket | Deutschlandticket.
- Your life phases: Employer-funded pension | Childcare.
Benefits
Work-Life-Integration
Higher take-home pay
Topics you will work on
Job locations
About your employer
BioNTech is a cutting-edge immunotherapy company that is leading the way in developing new treatments for cancer, infectious diseases, and rare conditions. The company combines immunology research, modern therapeutic platforms, and bioinformatics tools to quickly develop new biopharmaceuticals.
- 250+ Employees
- 2008
- Established Company
- Onsite, Hybrid
- Pharmaceutical Sector, Chemical Industry, Biotech
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