Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Frankfurt
- Working Model
- Onsite
Job Technologies
Your role in the team
- You actively contribute to the optimization of processes in the IT Service Desk.
- You provide technical remote support in a modern Windows environment.
- You manage the collaboration with external service providers.
- You handle incoming customer inquiries expertly and reliably via phone, email, and ticket system.
- You ensure the service level of IT support.
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Our expectations of you
Education
- Completed training in the IT sector (for example, as an IT specialist for system integration, IT customer support, IT systems electronics technician, IT systems merchant, IT service technician, information electronics technician) and/or initial experience in telephone customer support.
Qualifications
- Strong understanding of customer concerns.
- Good knowledge of common Windows operating systems.
- Good knowledge in the area of networking and hardware.
- Good command of English.
Experience
- Experience in the use of ticketing systems.
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Benefits
Health, Fitness & Fun
More net
Food & Drink
Work-Life-Integration
Job Locations
This is your employer
puro Personaldienstleistung GmbH
As an established recruiting agency, puro Personaldienstleistung GmbH offers comprehensive services in personnel placement and consulting to assist companies in their search for top talent.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT Service Desk Agent
- Location
- Frankfurt
- Working Model
- Onsite
- Diversity
- Open for all genders
