Job
- Level
- Senior
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Holzminden
- Working Model
- Hybrid, Onsite
Job Technologies
Your role in the team
- As an IT Global Change Manager, you will be responsible for driving and optimizing the Change Management process across Group IT, ensuring alignment with internal teams and external service providers.
- Develop and implement IT Change Management strategies and processes to support efficient and controlled system changes.
- Ensure adoption of a standardized Change Management lifecycle across internal teams and external vendors.
- Coordinate testing, documentation, and approval of all changes in line with company standards.
- Manage and monitor the performance and service delivery of external partners (e.g., service desk, 2nd and 3rd level support) against agreed SLAs.
- Categorize and prioritize changes (standard, normal, emergency) and assess risks to minimize disruption.
- Lead the handling of emergency and high-risk changes, ensuring timely execution based on urgency and business impact.
- Facilitate stakeholder communication, including senior management, for escalations, approvals, and buy-in.
- Analyze problem and incident trends to identify areas for improvement and collaborate on technical/process enhancements.
- Conduct post-implementation reviews and develop reports and KPIs to measure the effectiveness of Change Management.
- Share knowledge and mentor IT colleagues, promoting best practices and a culture of continuous improvement.
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Our expectations of you
Education
- Degree in Computer Science, Information Systems, or a related field.
Qualifications
- Strong knowledge of IT processes and methodologies (ITIL); ITIL certification is required.
- Solid understanding of IT infrastructure, software, hardware, and enterprise technology.
- Excellent analytical and time management skills with the ability to prioritize effectively and solve problems under pressure.
- Strong collaboration and cross-functional teamwork capabilities.
- Exceptional communication and interpersonal skills, with the ability to engage stakeholders at all organizational levels.
- Fluent in English (written and spoken); additional language skills are a plus.
Experience
- 5+ years of experience in Change Management or IT Project Management within consulting, services, or corporate environments.
- Proven track record in managing and implementing complex IT changes in large, multinational organizations- experience in the manufacturing industry is a plus.
- Hands-on experience with IT service management tools, preferably ServiceNow.
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Benefits
Food & Drink
More net
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Symrise AG
Symrise AG, based in Holzminden, is a publicly-traded provider of fragrances, flavorings, cosmetic base ingredients and active substances, as well as functional ingredients.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Industry, Production, Pharmaceutical Sector, Chemical Industry, Biotech
IT Global Change Manager
- Location
- Holzminden
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
