Job
In this role, you will handle IT requests, manage hardware installations, and support the IT team in training and events, ensuring seamless technology for employees.
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Job technologies
Your role in the team
- As a member of the IT Support team in Munich, you play a key role in maintaining smooth IT operations and ensuring that employees receive the support they need to use technology effectively in their day-to-day work.
- Receiving, qualifying, and responding to customer inquiries via our call tracking system, and advising customers on IT-specific issues.
- Goods receipt, warehouse management, orders, maintenance of the asset inventory, and conducting stocktakes.
- Installing PCs, equipping new employees with hardware, and providing support for and managing events, including those held off-site.
- Training new employees on the EY IT environment and network controls, as well as providing executive IT support for company events and proposals.
- Ticket handling in ServiceNow.
Our expectations of you
Education
- Completed vocational training in IT and at least two years of professional experience in IT support and customer service.
Qualifications
- Excellent communication skills in German and English.
- You believe that a flexible mindset is just as important to success as knowledge and skills.
- You are ambitious and committed.
- We’re looking for people who focus on opportunities rather than challenges and find better solutions by asking targeted questions.
- You value diverse perspectives and enjoy working as part of a team.
- We’re looking for people who want to achieve something together with us and create a trusting work environment.
Experience
- Very good knowledge of Windows 11, Office 365, networking PC environments and remote access (Wi-Fi, DSL), as well as experience with service management systems such as ServiceNow.
What we offer
- At EY, you work in high-performing, interdisciplinary teams using innovative technologies.
- In a flexible and inclusive work environment, we support you through the different stages of your life.
- Inspiring colleagues, along with on-the-job and off-the-job training and development opportunities, help you grow beyond your limits and develop the skills you’ll need in the future.
- A steep learning curve is guaranteed.
Benefits
Work-Life-Integration
Job locations
About your employer
We work together to develop innovative solutions for the business world of tomorrow. This is the goal of our 10,000 colleagues at 20 locations across Germany. With our high-performance services in auditing, tax consulting, transaction and management consulting, we bring our clients successfully into the future.
- 250+ Employees
- Established Company
- Onsite, Hybrid
- Law, Finance, Economics
Employer reviews
- Career growth
- 3.3
- Team culture
- 3.5
- Working conditions
- 3.8
- Engineering
- 2.5
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