Job
In this role, you analyze and process support requests in warehouse management systems, assist customers in optimizing their logistic processes, and document solutions in the knowledge base.
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Your role in the team
- Analysis, processing, and resolution of support requests in the area of warehouse management systems (2nd level).
- Support our clients in the application and optimization of their logistical processes within the system.
- Participation in the standardization and further development of support processes in the logistics IT sector.
- Documentation of solutions, creation of practical guides, and maintenance of a knowledge database.
- Close collaboration with the project team and development on recurring or complex issues.
Our expectations of you
Education
- Completed training in the IT field (e.g., IT specialist (m/f/d) System Integration) or a degree in (business) informatics or a comparable qualification.
Qualifications
- ITIL 4 Foundation certification or equivalent IT service management expertise.
- Knowledge of Atlassian products (Jira, Confluence, etc.).
- Very good German skills (C1) and good English skills (B1).
Experience
- Initial professional experience in IT support or IT administration is desirable.
- Experience in handling mobile and stationary hardware as well as common standard software (e.g., Microsoft 365, remote tools, etc.).
What we offer
- We support your professional development through training in relevant topics as well as in other interesting areas.
- After completing the onboarding, there is the possibility of working from home up to two days a week.
- 30 days of vacation per year.
- Employer subsidy for company pension schemes as well as occupational disability insurance.
Benefits
Work-Life-Integration
Higher take-home pay
Health, fitness & fun
Job locations
About your employer
Die LOXXESS AG hat sich auf komplexe Outsourcing-Projekte in der Industrie- und Handelslogistik spezialisiert. Für die Kunden unterschiedlichster Branchen werden auf Basis individueller Konzepte maßgeschneiderte Logistik- und Fulfillmentlösungen entwickelt und umgesetzt.
- 250+ Employees
- 1998
- Established Company
- Onsite, Hybrid
- Logistics, Transportation
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