Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Eichstätt
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you analyze and process support requests in warehouse management systems, assist customers in optimizing their logistic processes, and document solutions in the knowledge base.
Job Technologies
Your role in the team
- Analysis, processing, and resolution of support requests in the area of warehouse management systems (2nd level).
- Support our clients in the application and optimization of their logistical processes within the system.
- Participation in the standardization and further development of support processes in the logistics IT sector.
- Documentation of solutions, creation of practical guides, and maintenance of a knowledge database.
- Close collaboration with the project team and development on recurring or complex issues.
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Our expectations of you
Education
- Completed training in the IT field (e.g., IT specialist (m/f/d) System Integration) or a degree in (business) informatics or a comparable qualification.
Qualifications
- ITIL 4 Foundation certification or equivalent IT service management expertise.
- Knowledge of Atlassian products (Jira, Confluence, etc.).
- Very good German skills (C1) and good English skills (B1).
Experience
- Initial professional experience in IT support or IT administration is desirable.
- Experience in handling mobile and stationary hardware as well as common standard software (e.g., Microsoft 365, remote tools, etc.).
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What we offer
- We support your professional development through training in relevant topics as well as in other interesting areas.
- After completing the onboarding, there is the possibility of working from home up to two days a week.
- 30 days of vacation per year.
- Employer subsidy for company pension schemes as well as occupational disability insurance.
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Benefits
Work-Life-Integration
Higher Take-Home Pay
Health, Fitness & Fun
Job Locations
About Your Employer
LOXXESS AG
Die LOXXESS AG hat sich auf komplexe Outsourcing-Projekte in der Industrie- und Handelslogistik spezialisiert. Für die Kunden unterschiedlichster Branchen werden auf Basis individueller Konzepte maßgeschneiderte Logistik- und Fulfillmentlösungen entwickelt und umgesetzt.
Description
- Company Size
- 250+ Employees
- Founding Year
- 1998
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Logistics, Transportation
Support Agent
- Location
- Eichstätt
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
