Job
- Level
- Experienced
- Location
- Cologne
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will take professional responsibility for the acceptance, processing, and escalation of IT issues and service requests, analyze problems, and provide user training at various locations.
Job Technologies
Your role in the team
- Acceptance, assessment, prioritization, and processing of incidents and service requests in IT customer service.
- Professional troubleshooting and resolution as 1st and 2nd level support.
- Creation and updating of documentation as well as user support and training.
- Central interface to internal departments as well as the 100 external locations.
- Coordinator of external service providers.
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Our expectations of you
Education
- A successfully completed vocational training in the IT sector or a comparable qualification.
Qualifications
- Very good knowledge of the Microsoft environment (Windows 11, Windows Server 2016 and above).
- Ideally, knowledge in the areas of software deployment, rollout, M365, MS Teams, mobile devices, and MS Intune.
- Independent and goal-oriented work, strong communication skills, flexibility, and a high level of customer orientation with regard to our internal clients.
- Fluent German skills in spoken and written form (Level C1), communication skills, confident demeanor, and quality awareness.
Experience
- Several years of experience in 1st Level IT support.
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What we offer
- A versatile and interesting role in an innovative and dynamic environment.
- A performance-based compensation package with additional benefits such as holiday and Christmas bonuses, 30 days of vacation, asset-building benefits, as well as advantages in bicycle leasing.
- Individual training opportunities with comprehensive internal and external seminar offerings and corporate health management with sports and health courses.
- Access to the Employee Assistance Program - pme Family Service with counseling services for personal and professional life situations.
- Attractive employee discounts in our Geno-Shop and corporate benefits.
- Referral Program: Successful employee referrals are rewarded.
- A company pension scheme that you can build up during your working life.
- A secure job in a strong agricultural corporation.
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Benefits
Work-Life-Integration
Higher Take-Home Pay
Job Locations
About Your Employer
Raiffeisen Waren GmbH
Die Raiffeisen Waren GmbH ist ein Handelsunternehmen, das auf eine mehr als 120-jährige Tradition im Handel mit Produkten und Dienstleistungen aus dem Agrarbereich zurückschaut. Hierzu zählen Saatgut, Getreide, Kartoffeln, Futtermittel, Dünge- und Pflanzenschutzmittel, Landtechnik sowie Haus- und Gartenartikel, die in Raiffeisen-Märkten angeboten werden.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Trade
IT support 1st and 2nd level
- Location
- Cologne
- Working Model
- Onsite
- Diversity
- Open for all genders
