Job
- Level
- Experienced
- Job Field
- Product
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Aalen
- Working Model
- Onsite
Job Summary
In this role, you will develop the product vision for AI agents and enterprise AI platforms, prioritize automation projects, and define target operating models.
Job Technologies
Your role in the team
- Own product vision, roadmap, and adoption strategy for AI capabilities across global customer interaction processes.
- Deliver cost reduction by prioritizing and scaling (agentic) automation of service requests (from intake and triage to resolution and escalation).
- Define the target operating model for enterprise AI capabilities (buy vs. build decisions, governance, platform strategy).
- Design scalable agent orchestration patterns: classification, routing, multi-channel orchestration, fallback handling, and human-in-the-loop escalation.
- Establish robust approaches for RAG, prompting frameworks, evaluation, and quality measurement (accuracy, containment, safety, latency, cost).
- Partner closely with Engineering, Architecture, Security, Data, and business stakeholders to move from pilots to production scale.
- Facilitate workshops and decision forums; communicate clearly to both technical and business teams as well as to senior decision-makers.
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Our expectations of you
Qualifications
- Solid understanding of LLM capabilities, model selection considerations, and AI solution patterns.
- Strong enterprise architecture understanding: API-driven and event-driven landscapes, scalable solution design, security-by-design with focus on Salesforce and Azure environments.
- Ability to translate business goals (e.g., cost reduction) into clear product increments and drive delivery with cross-functional teams.
- Excellent stakeholder management; confident workshop facilitation and structured decision-making.
- Ability to monitor the business impact of the solutions you are responsible for using a data-driven methodology.
- German at C1 level (spoken and written) is mandatory.
- Fluent English communication skills.
Experience
- Strong experience as Technical Product Owner / Product Manager / Solution Lead in complex enterprise environments.
- Experience designing or product-owning agent-based interaction systems and orchestration logic (classification, routing, escalation, collaboration).
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What we offer
- Your start at ZEISS Vision Care.
- As a leading manufacturer of ophthalmic lenses, we help people around the world achieve a clearer vision - sustainable and with focus on the future.
- Our products are as diverse as the career paths we offer, from tailored lenses to award-winning measurement systems.
- Become part of our team and shape a future in which clear vision and professional success go hand in hand.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
Carl Zeiss AG
ZEISS is a world-leading technology company that is active in the fields of optics and optoelectronics. In the last financial year, ZEISS generated sales revenues of more than 6.4 billion euros through its four segments Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology and Consumer Markets (as at 30 September 2019).
Description
- Company Size
- 50-249 Employees
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Industry, Production
Dev Reviews
by devworkplaces.com
Total
(1 Review)Culture
4.0Workingconditions
4.6Career Growth
3.6Engineering
2.7
Technical Product Owner - AI Agents & Enterprise AI Platforms
- Location
- Aalen
- Working Model
- Onsite
- Diversity
- Open for all genders
