Job
- Level
- Experienced
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Dortmund
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you optimize ITSM processes considering ITIL and COBIT, implement them in Matrix42 and Jira, and train colleagues for proactive use of IT services.
Job Technologies
Your role in the team
- Design rather than manage: You will take responsibility for building and optimizing our ITSM processes (ITIL/COBIT). In doing so, you will always keep efficiency, quality, and the specific compliance requirements of an insurance company in mind.
- You develop our ITSM platforms further: you ensure that the processes not only exist but are also optimally represented and implemented in the platforms (Matrix42 and Jira). You bridge the gap between regulatory requirements and technical implementation.
- You take responsibility: As a Governance & Audit expert, you advise our IT management on IT governance issues and coordinate internal and external audits. You see findings from audits as opportunities and consistently drive their implementation forward.
- They impart practical knowledge: They enable colleagues through hands-on training sessions and workshops to use IT processes confidently and effectively.
- Your expertise lies in IT Service Management: you define and optimize interfaces between various IT processes and departments, ensuring their seamless integration. Using KPIs, you measure success and proactively identify areas for improvement.
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Our expectations of you
Education
- Education: You have a completed degree in (Business) Informatics or a comparable qualification with several years of professional experience in IT service management.
Qualifications
- Personality: You are characterized by an analytical and conceptual mindset and enrich our team with your solution-oriented and committed approach. As a confident team player, you work highly structured and always maintain technical clarity and overview, even in complex audit situations.
Experience
- Experience: You are a certified ITIL expert and preferably proficient in frameworks such as COBIT or SAFe. You know how to pragmatically adapt these standards to the needs of an insurance company. Ideally, you have already worked in a regulated environment (banks/insurance) and have knowledge of current standards such as DORA. You understand how to design processes that are 'audit-proof' without losing agility. Additionally, you have some experience in organizing and conducting training sessions and workshops on IT processes and IT tools.
- Skills: You are proficient in process modeling (e.g., BPMN) and have extensive experience in configuring and managing ITSM platforms (ideally Matrix42 and Jira). Your German language skills are at least at C1 level in speaking and writing.
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What we offer
- Nearly 400 IT experts are shaping the future at Continentale – join them in shaping it! From the very beginning, you will be given responsibility and creative freedom to help shape the digital transformation within our insurance group. Do you want to experience the exciting fusion of insurance and technology? We offer a variety of opportunities for you to contribute your individual strengths. Whether you have an affinity for software development, IT security, administration, project management, or other IT areas – get involved with us, aiming to grow through challenging tasks and continuously develop your skills. In your team, you will meet people who take responsibility and bring in their personal strengths. We exchange ideas and develop together.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
Continentale Krankenversicherung a.G.
Continentale is an insurance association rich in tradition that offers security for customers and employees. Through reliable and calculable corporate policies, we enable our employees to enjoy solid career prospects.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
IT process manager IT service management
- Location
- Dortmund
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
