Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Ingelheim am Rhein
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you handle customer requests in 1st and 2nd level support, qualify and document issues in an ITSM system, and assist end-users with software and operating system issues.
Job Technologies
Your role in the team
- Professional handling of customer inquiries in 1st/2nd level support
- Qualification and documentation of requests in an ITSM system
- End user support for standard software (MS Office, Adobe, etc.)
- End-user support for common operating systems
- IT support in the Microsoft 365 environment
- Support with additional topics: remote maintenance of clients, Citrix support, Mobile Device Management, Active Directory Management
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Our expectations of you
Education
- Successfully completed training as an IT specialist (all genders) for system integration (or comparable); alternatively, several years of professional experience in a similar field.
Qualifications
- Practical knowledge in troubleshooting Windows operating systems
- Good knowledge in the areas of Active Directory and user management as well as Microsoft 365
- A high level of customer orientation and service readiness
- Communication skills
- Strong problem-solving skills and analytical understanding
- Team-oriented and resilient
- Fluent in German and proficient in English, both spoken and written.
Experience
- Experience in IT support (1st and 2nd level as well as IT service management)
- Experience working with ITSM ticket tools (e.g., ServiceNow, BMC Remedy, etc.)
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What we offer
- 30 days of vacation per year
- Annual salary and bonus review, employer-funded occupational pension scheme
- Mobile working: possible upon agreement
- Flat hierarchies with a casual culture and short decision-making paths
- MacBook or Windows laptop as well as iPhone with dual SIM
- Permanent employment contract in a forward-looking IT company
- Individual development through our career model, our designed training catalog, and regular development discussions.
- State-of-the-art offices with ergonomic equipment in a central location with direct access to bus and train.
- Free parking nearby
- Subsidy for a JobRad lease rate
- Mainz 05 Stadium Experience, Summer Festival, Bowling, Online Quiz & More
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Benefits
Health, Fitness & Fun
- 🚲Jobbike
- ⚽️Tabletop Soccer, etc.
- 🙂Health Care Benefits
- 🏋🏿♂️Fitness Offers
- 👩⚕️Company Doctor
- 🎳Team Events
Food & Drink
More net
- 🍰Employee Stock Option
- 🛍Employee Discount
- 🚙Company Car
- 📱Company Phone for Private Use
- 💻Company Notebook for Private Use
- 🚎Public Transport Allowance
- 👴🏻Company Retirement Provision
Work-Life-Integration
Job Locations
This is your employer
DATAGROUP Operate IT GmbH
DATAGROUP is one of the leading German IT service providers. More than 3,500 employees at locations throughout Germany design, implement and operate business applications and IT infrastructures in IT outsourcing. With CORBOX, we offer customers all IT services they need for stable IT operations.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(1 Review)3.2
Engineering
2.7Workingconditions
4.0Culture
3.5Career Growth
2.7
IT Service Desk Agent - 1st Level Support
- Location
- Ingelheim am Rhein
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
