Job
- Level
- Experienced
- Job Field
- IT, Project, System
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Location
- Karlsruhe
- Working Model
- Onsite
Job Technologies
Your role in the team
- You will be responsible for the planning, management and optimization of IT services in the areas of groupware, conferencing and telephony.
- You are responsible for the administration and further development of Microsoft Exchange and other communications solutions.
- You analyze customer requirements, create service concepts and coordinate their implementation.
- You monitor service level agreements (SLAs), ensure compliance and continuously optimize processes.
- You act as an interface between IT, specialist departments and external partners.
- You will take on commercial tasks such as cost calculation, budget monitoring and contract management.
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Our expectations of you
Qualifications
- You have commercial understanding, especially in cost and budget planning.
- You have a good technical understanding in the areas of conferencing and telephony.
- You work in a structured, service-oriented manner and enjoy communicating with various stakeholders.
Experience
- You have experience in IT service management as well as in-depth knowledge of ITIL, Microsoft Exchange and other groupware solutions.
- Initial experience in dealing with ticket systems and reporting tools is an advantage.
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Benefits
More net
Health, Fitness & Fun
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
FERCHAU Engineering GmbH
Description
- Company Size
- 250+ Employees
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT Service Manager
- Location
- Karlsruhe
- Working Model
- Onsite
- Diversity
- Open for all genders
