Job
- Level
- Junior
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Munich
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you serve as the first point of contact for technical inquiries, manage IT tickets, assist with troubleshooting, and ensure the functionality of hardware, software, and networks.
Job Technologies
Your role in the team
- In this role, you are the first point of contact for NavVis employees seeking technical help.
- You work within the Service Delivery subteam, handling day-to-day IT operations, service desk support, troubleshooting, and incident response.
- You collaborate closely with your team to maintain systems, deploy solutions, and keep IT documentation current and accurate.
- Resolve incoming employee requests by diagnosing and triaging issues via the IT Service Desk platform and identifying the best technical solution based on the details provided.
- Maintain PCs, peripherals, and printers to ensure all hardware is functional and up to standard.
- Keep the IT Asset Management system accurate and up to date at all times.
- Support all users by preparing hardware, software, and licenses for onboarding and ongoing operations.
- Troubleshoot hardware and software issues across PCs, mobile devices, and network devices.
- Own the creation and maintenance of service delivery documentation, keeping it current and accessible to the team.
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Our expectations of you
Qualifications
- Working knowledge of Active Directory basic management and Microsoft 365 administration.
- Strong troubleshooting and problem-solving skills, applied to hardware, software, and network issues.
- Business fluent in English.
Experience
- 1 to 2 years of work experience in IT support or a related technical role.
- Hands-on experience with JIRA Service Desk for ticket management and request handling.
- Vertrautheit mit Linux-Befehlszeilenoperationen und Erfahrung mit Azure AD.
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What we offer
- We offer 30 days of paid time off per year.
- Affordable access to a vast network of fitness and wellness facilities through EGYM Wellpass subsidy.
- Germany ticket subsidy to support sustainable travel using public transport.
- We offer flexible working hours and a hybrid work setup, enabling you to plan your work around your life, and not your life around work!
- We offer full visa and relocation support for international candidates.
- An attractive bike leasing model through JobRad, in line with our commitment towards sustainable mobility.
- A competitive compensation package that values the skills and experience you bring.
- Up to 4000 EUR employee referral bonus.
- Financial support for local language classes to help you in your journey of integrating into the culture!
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Job Locations
This is your employer
NavVis GmbH
NavVis is a technologically-focused, global leader in reality capture and digital factory solutions. Prominent manufacturers and laser scanning professionals from across the world trust our ground-breaking technology, which is designed to capture and share the built environment as photorealistic digital twins.
Description
- Founding year
- 2013
- Language
- English
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Support Specialist
- Location
- Munich
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
