Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Leingarten
- Working Model
- Onsite
Job Summary
In this role, you will be the primary IT support contact on-site, handling customer inquiries, performing hardware repairs, and training employees on IT systems.
Job Technologies
Your role in the team
- As a member of our on-site team, you are the local face of the global Körber IT organization (OneIT) and the first point of contact for on-site IT support.
- Handling the acceptance, qualification, and response to customer inquiries via our ticket system, as well as advising employees on IT-specific issues, are part of your responsibilities.
- You are responsible for maintenance, troubleshooting, and fixing local IT systems, ensuring high user satisfaction.
- You independently carry out repairs and replacement measures, and you support the rollout of new technologies.
- You provide hardware and software, coordinate suppliers, and support IT projects in their implementation.
- You support and oversee internal and external events.
- You train new and experienced employees regarding the IT environment.
- If necessary, you will also support IT support and IT projects at our other locations (for example, Bad Nauheim, Karlsruhe).
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Our expectations of you
Education
- You possess a completed qualification in the field of information technology or a comparable qualification with several years of experience in IT operations and support.
Qualifications
- You possess solid technical expertise in hardware, software, networks, and operating systems (Windows, iOS, Android).
- Good knowledge of Windows 11, M365, as well as networked PC environments and remote access, is expected from you - ideally also in ServiceNow and complex printing environments.
- Good communication skills in German and English, both oral and written, complete your profile.
Experience
- Experience in dealing with clients, enjoyment of customer contact, and a strong service orientation characterize you.
- You have experience in systematic error analysis and troubleshooting.
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What we offer
- Diverse opportunities for participation and comprehensive training and development prospects.
- Flexible working hours as well as flat hierarchies in an international and modern work environment.
- A work environment with scope for design and clear responsibility for your own topics and projects.
- EGYM Wellpass and occupational supplementary health insurance to support personal health.
- An Employee Assistance Program (EAP) - confidential counseling and support for health, work, and personal challenges.
- Models for occupational pension schemes as a future security.
- Employer subsidy for the Deutschlandticket.
- Monthly attractive offers for employees through a leading discount portal.
- IT leasing through salary conversion enables access to modern devices at attractive conditions - including private use.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Higher Take-Home Pay
Job Locations
About Your Employer
Körber AG
Körber AG ist ein Technologiekonzern. In den Geschäftsfeldern Digital, Pharma, Supply Chain, Tissue und Tabak werden Produkte, Lösungen und Services angeboten.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Engineering Industry
On-Site IT Service & Support Specialist
- Location
- Leingarten
- Working Model
- Onsite
- Diversity
- Open for all genders
