Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 50.000 to 70.000€ gross/year
- Location
- Karlsruhe
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will coordinate IT services, monitor SLAs, and handle incident and escalation management while continuously improving service quality and processes.
Job Technologies
Your role in the team
- Interface between clients, service providers, and Raiffeisen IT.
- Management, coordination, and monitoring of IT services including SLAs.
- Ensuring service quality and availability; incident, problem, and escalation management.
- Continuous improvement of services and processes.
- Central contact person for clients/departments; recording and prioritizing requirements.
- Preparation/Organization and communication of informational emails; regular service reviews and reporting.
- Creation of service reports, KPI monitoring, management reporting.
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Our expectations of you
Qualifications
- High customer/service orientation.
- Strong communication skills.
- Organizational skills.
- Conflict/ escalation management skills.
- Analytical thinking.
- Responsibility for one's own work.
- Assertiveness.
- Teamwork skills.
- ITIL Foundation or higher.
- Project management skills.
- Basic knowledge of information security/compliance.
Experience
- Experience with ticketing systems (ITIL).
- ITSM system experience.
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What we offer
- 30 vacation days.
- Company pension scheme.
- Corporate Benefits.
- Flexible working hours.
- Good transport connections.
- Mobile working (optional).
- Permanent employment contract.
- Capital-forming benefits.
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Benefits
Work-Life-Integration
Job Locations
About Your Employer
Raiffeisen Waren GmbH
Die Raiffeisen Waren GmbH ist ein Handelsunternehmen, das auf eine mehr als 120-jährige Tradition im Handel mit Produkten und Dienstleistungen aus dem Agrarbereich zurückschaut. Hierzu zählen Saatgut, Getreide, Kartoffeln, Futtermittel, Dünge- und Pflanzenschutzmittel, Landtechnik sowie Haus- und Gartenartikel, die in Raiffeisen-Märkten angeboten werden.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Trade
IT Service Coordinator
- Salary
- 50.000 to 70.000€ gross/yearEstimated net salary based on the gross salary in the job ad using tax class I.32.337 to 42.583 € net/year · Tax class I
- Location
- Karlsruhe
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
