Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Nuremberg
- Working Model
- Onsite
Job Summary
In this role, you will be the main IT contact for client inquiries, handle incidents and service requests, and monitor support tickets while collaborating closely with various IT teams.
Job Technologies
Your role in the team
- On-site contact person for IT-related issues of the client.
- Recording, classifying, and forwarding of incidents, service requests, and change requests.
- Coordination and monitoring of support tickets according to defined processes.
- Support in the implementation of standardized ITIL processes.
- Close collaboration with the central support and other IT teams.
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Our expectations of you
Qualifications
- Very good German and good English skills.
- Structured and self-reliant way of working.
- Professional and well-groomed appearance.
- Since you will be deployed at a client in the healthcare sector as part of your activities, a valid proof of your measles protection is mandatory. Without the appropriate proof (measles vaccination or recognized immunity), deployment is unfortunately not possible. Please have the proof ready during the application process.
- Class B driver's license.
Experience
- Software + hardware knowledge in second-level support as well as experience in the Microsoft environment.
- You are a trained IT specialist (m/f/d) for System Integration with several years of professional experience.
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Benefits
More net
Work-Life-Integration
Health, Fitness & Fun
Job Locations
This is your employer
Hemmersbach
Salzburg
At Hemmersbach, we are experts in providing cross-country infrastructure services to the IT industry. With 34 offices and the Hemmersbach Authorized Partner (HAP) Network, we offer our services worldwide in over 190 countries.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Internet, IT, Telecommunication
IT second level support technician
- Location
- Nuremberg
- Working Model
- Onsite
- Diversity
- Open for all genders
