Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Munich
- Working Model
- Onsite
Job Summary
In this role, you will assist the Munich team with IT issues, manage devices and accounts, automate workflows, and administer Microsoft 365 and SaaS tools while developing solutions for hardware and software problems.
Job Technologies
Your role in the team
- As an IT Support Engineer, you are the central point of contact for the daily technology topics of our Munich team.
- You ensure that all employees can stay productive by providing quick problem resolution, taking responsibility for the entire device and account lifecycle, and maintaining smooth operation of endpoints, SaaS tools, and meeting rooms.
- You work closely with our IT Engineering team, identify recurring patterns, automate manual workflows, and continuously elevate the IT standards.
- Provide technical support for employees in Munich and remotely — via Slack, email, and in person — resolving hardware, software, identity, and connectivity issues on macOS, Windows, and iOS.
- Prioritize, coordinate, and communicate tickets in Jira Service Management independently - with clear escalation of complex cases to the IT Engineering team.
- Responsible for the complete user and device lifecycle: onboarding, offboarding, MDM enrollment, account provisioning, and access reviews.
- Proactively maintain local infrastructure - Video Conferencing hardware, meeting rooms, printers, and office IT - as well as support for company events and town halls.
- Administer and configure daily operations in Microsoft 365, Entra ID, Exchange, and SharePoint.
- Create and maintain precise technical documentation, runbooks, and self-service content to scale our team.
- Identify recurring issues and collaboratively develop sustainable solutions and automations with the IT Engineering team.
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Our expectations of you
Qualifications
- Proficiency in German (at least C1) and good English skills are required — Helsings' corporate language is English.
- Proven experience in independently resolving L2/L3 IT support requests in a dynamic macOS and Windows enterprise environment.
- You think and act proactively – identifying root causes and developing automated solutions instead of just closing tickets.
- Experienced in dealing with a technically demanding user base and able to communicate complex issues clearly and purposefully.
- You meet the requirements for a German security clearance - due to the security-critical nature of our projects, this is mandatory.
- Knowledge of scripting languages such as PowerShell, Python, or Bash for automating administrative tasks.
- Understanding of modern network concepts, including VPN troubleshooting and Zero Trust architectures.
Experience
- Practical experience in the administration and troubleshooting of Identity Providers and modern SaaS applications.
- Practical experience with Mobile Device Management tools such as Jamf, Intune, or JumpCloud.
- Experience in fast-growing start-ups, scale-ups, or regulated, security-conscious environments.
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What we offer
- Results-oriented work - no time tracking.
- Competitive compensation and stock options.
- Relocation Support.
- Social and Education Allowances.
- Regular company events and all-hands meetings that bring our European team together.
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Job Locations
This is your employer
Helsing GmbH
Helsing GmbH is a Munich-based company specializing in defense and defense technology. It develops AI solutions for military equipment and collaborates closely with governments and industry partners to integrate existing hardware into AI-supported networks and promote the technological strength of democratic societies. Founded in 2021, Helsing has quickly established itself as an innovative player in defense technology.
Description
- Company Type
- Startup
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Other Sectors
IT Support Engineer
- Location
- Munich
- Working Model
- Onsite
- Diversity
- Open for all genders
