Job
- Level
- Experienced
- Job Field
- IT, Support, Security
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Munich
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you assist users in first-level support with login issues and MFA. You manage token operations for RSA tokens, including provisioning, replacement, and documentation.
Job Technologies
Your role in the team
- First-Level Support: You are the first point of contact for users experiencing issues with login and multi-factor authentication (MFA).
- Token Management: You oversee the entire process for RSA tokens (hardware & software):
- Provisioning: You initiate the shipment and handover of new hardware tokens.
- Lifecycle: You are responsible for handling exchanges in case of defects or the expiration of the term.
- Provisioning: You are responsible for activating, assigning, and registering the tokens in the system.
- Documentation: You ensure that every token transaction is comprehensively and revision-proof documented.
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Our expectations of you
Education
- IT affinity: You have completed training in the IT field or are a technically skilled career changer with experience in support.
Qualifications
- Proficient in ServiceNow: You are familiar with ticket workflows and know how to document requests efficiently.
- Accuracy: Since it involves security tokens, you work with extreme precision and reliability.
Experience
- Experience with RSA/MFA: Ideally, you have already worked with RSA SecurID or comparable authentication solutions.
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Benefits
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
indevis IT-Consulting and Solutions GmbH
In 1999, Wolfgang Kurz and Andreas Mayer founded indevis IT-Consulting and Solutions GmbH, which has since become one of Germany's leading managed security service providers. As a privately owned, medium-sized company, indevis has become a stabilizing force in the rapidly changing IT world.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Service Desk Specialist Focus RSA & Identity Management
- Location
- Munich
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
