Technologen It & Engineering Gmbh

You are responsible for receiving, pre-qualifying, and coordinating incident reports, including customer communication and customer inquiries in 1st and 2nd level support. You are thus responsible for error analysis and troubleshooting via remote access...

Acceptance, processing, and resolution of support requests in 1st and 2nd level (focus on 2nd level) Support for our customers with technical issues and user inquiries Error analysis as well as independent development of solutions, installation,...