Jobs at Raiffeisen Waren GmbH

Acceptance, assessment, prioritization, and processing of incidents and service requests in IT customer service. Professional troubleshooting and resolution as 1st and 2nd level support. Creation and updating of documentation as well as user support and...

• Windows Server
• Windows
• Microsoft Intune
• Microsoft Teams
• Microsoft 365
• +2
• +3

Interface between clients, service providers, and Raiffeisen IT. Management, coordination, and monitoring of IT services including SLAs. Ensuring service quality, availability; incident, problem, and escalation management. Continuous improvement of...

• ITIL
• ITSM

Interface between clients, service providers, and Raiffeisen IT. Management, coordination, and monitoring of IT services including SLAs. Ensuring service quality and availability; incident, problem, and escalation management. Continuous improvement of...

• ITIL
• ITSM

Ensuring smooth operations including KPI reporting and appropriate escalation management in the Service & Support area, particularly 1st-Level / Hotline. Service Coordination (Deputy). Scheduling of shifts and hotline staffing. Ensuring availability and...

• ITIL
• Microsoft Office
• Active Directory
• Entra ID
• +2

First point of contact for users regarding IT disruptions and service requests (phone, ticket system, email) Acceptance, analysis, and qualification of incidents and service requests Resolution of standard issues within the scope of 1st-level support...

• Microsoft 365
• ITSM
• Windows
• Active Directory
• +2

Maintenance and updating of customer and supplier data in our system. Review and correction of master data to ensure its completeness and accuracy. Ensuring the consistent use of master data in accordance with the defined standards and guidelines....

• SAP

Support and administration of SAP systems (e.g., ERP ECC, S/4HANA, BTP, HANA DB, Oracle) Ensuring reliable, secure, and high-performance operation of the existing SAP system landscape - including monitoring and error analysis. Carrying out transports...

• Ansible
• Oracle
• SAP BTP
• SAP S/4Hana
• SLES
• Bash
• Linux
• PowerShell
• SAP Fiori
• +4
• +6

Ensuring smooth operations including KPI reporting and appropriate escalation management in the Service & Support area, particularly 1st-Level / Hotline. Service Coordination (Deputy) Scheduling of shifts and hotline coverage Ensuring availability and...

• Active Directory
• ITIL
• Entra ID
• Microsoft Office
• +1

With us, you get started right away, because here you are actively involved in all processes from the beginning and can directly apply the theoretical knowledge in practice. During your training, you will learn how to troubleshoot system errors or other...

With us, you get started immediately, because here you are actively involved in all processes from the beginning and can directly apply the theoretical knowledge in practice. During your training, you will learn how to troubleshoot system errors or...

With us, you get started immediately, because here you are actively involved in all processes from the very beginning. During your training, you will gain comprehensive knowledge of all areas of our operations as well as the IT processes, and acquire...