Taking over 2nd- and 3rd-level support for customer environments. Analysis, prioritization, and handling of incidents and service requests in the ticketing system. Systematic error analysis, sustainable incident resolution, and thorough documentation...
- Active Directory
- Microsoft Intune
- Microsoft Teams
- Microsoft Exchange
- Entra ID
- Microsoft 365
- SharePoint
- Sophos
- Securepoint
- VMware
- +11
