Own and resolve technical support requests end-to-end, ensuring high-quality service and adherence to SLAs. Diagnose and troubleshoot complex hardware and software issues across Lenovo laptops, MacBooks, iPhones, and Android devices. Manage, prioritize,...
- Snipe-IT
- Mac OS
- Microsoft Defender for Cloud
- Jamf
- Microsoft Intune
- Microsoft 365
- Microsoft Teams
- Jira Service Desk
- Azure AD
- Android
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