Support Engineer Job in Norderstedt

You will be the first point of contact for technical inquiries, handling IT requests through various channels, supporting IT workplace management, and documenting incidents in the ticket system to improve IT services.

In this role, you will manage IT permissions, support users with standard inquiries, handle mobile telephony administration, and participate in exciting IT projects while ensuring compliance with set standards.

In this role, you handle inquiries in SAP FI/CO, support users in 1st and 2nd level, conduct training sessions, and develop solutions for change requests in global projects.

In this position, you will manage Microsoft server landscapes, oversee licenses and monitoring systems, support virtual environments using VMware and Hyper-V, and configure Active Directory for user and group management.

In this role, you analyze and resolve complex IT requests in 2nd level support and closely collaborate with 1st level support and other departments.

1st Level IT support for all employees on site Troubleshooting of tickets Setup and relocation of IT workstations Documentation

Processing of second-level support requests coming from the branches that could not be resolved by first-level support. Analysis, diagnosis, and resolution of complex technical issues in branch IT infrastructure. Remote maintenance of cash register...

Contact Person Number 1: You are the first point of contact for IT issues - whether by phone, email, or remote. Set up technology: You install and configure workstations, printers, and software such as Windows 11, M365, and VPN. User management in...

Contact person number 1: You are the first point of contact for IT problems - whether by phone, email or remotely. Setting up technology: You install and configure workstations, printers, and software such as Windows 11, M365, and VPN. User management...

2nd level support of client systems and end devices (PC/NB/WKS/Printer/MuFu) Dispatching and documentation in the ticket system Scheduling and implementation of hardware replacement Hardware and software diagnostics Hardware and software troubleshooting...

On-site support. Installation of hardware and software. Cabling of workstations. Printer support. Documentation.

NSC Global Deskside Engineers provide support for the desktop environment including responsibility for deployment of Desktop/Laptop and when applicable physical server/network equipment installation, configuration, application installation,...

Recording, analysis and processing of incidents in a ticket system. Technical and specialist support for employees by telephone, remotely or on-site. Setup, configuration and maintenance of various end devices and peripherals. Identification and...

Monitoring and ensuring SAP operations with a focus on finance and controlling. Helpdesk support in second-level support and interface to third-level support. Support and assistance for SAP users in 1st and 2nd level support. Recording, classification...