Schwarzheide
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Imvisio GmbH
Responsibility for IT projects, including leadership and development of the internal IT team and management of external partners and service providers. Consulting, support and continuous optimization of existing software and firmware as well as planning...
SOMI Solutions GmbH
Collecting, classifying, analyzing, and resolving customer complaints in the areas of disruptions and orders. Collaboration with upstream and downstream service units. Monitor your own escalation requests. Coordination of requests and incidents....
Processing of orders within the ticket system Technical support within the planned HW deployments Implementation of predefined solution approaches based on SOPs Independent development of solutions in the printer environment Acceptance of faults by...
Telephone user support Documentation of all activities and solutions carried out documentation in the ticket system Windows Support
Collecting, classifying, analyzing and resolving customer complaints in the areas of disruptions and orders. Collaboration with upstream and downstream service units. Monitor your own escalation requests. Coordination of requests and incidents....