2nd Level Support Jobs in Freiburg im Breisgau

In this role, you handle support requests through various channels, identify and resolve hardware and software issues, and closely collaborate with IT departments on user and rights management projects.

In this role, you serve as the primary contact for IT support requests, addressing technical issues in hardware and software while collaborating closely with various IT teams.

In this role, you address complex technical issues during the installation and operation of Lexware products, communicating directly with customers through various channels while documenting solutions and assisting 3rd-level support.

In this role, you will handle support requests, resolve hardware and software issues, and manage user rights while collaborating closely with various IT departments.

You resolve complex technical support cases that occur during the installation or ongoing operation of Lexware products and cannot be directly resolved at the 1st level on the hotline. In this role, you communicate directly with our clients via phone,...

You are the primary contact person for all support inquiries via ticket system, email, or phone. Identification and troubleshooting of hardware and software issues. Desktop and Identity Management (User & Rights Management). Close collaboration with...

You are the primary contact person for all support requests via ticket system, email or telephone. Identifying and correcting hardware and software errors. Desktop and identity management (user and rights management). Close collaboration with various IT...

You are the primary contact person for all support requests via ticket system, email or telephone. Identifying and correcting errors in hardware and software. Desktop and identity management (user & rights management). Close cooperation with various IT...

You are the primary contact person for all support requests via ticket system, email or telephone. Identifying and correcting errors in hardware and software. Desktop and identity management (user & rights management). Close cooperation with various IT...

First and second level support for all IT application-related questions. Processing, prioritization and documentation of inquiries and fault reports in the ticket system. Setting up workstations and IT onboarding of new employees. Communication and...

You will be happy to help our customers with complex use cases and the technical operation of our software products in 2nd level support You analyze upcoming problems professionally; You develop solutions and document them in order to meet the...