Job
In this role, you will advise customers both in writing and by phone regarding our payroll software, resolve technical issues, and proactively develop optimizations for an enhanced customer experience.
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Your role in the team
- With your strong service orientation, you primarily advise our clients in writing and, if necessary, also by phone on questions related to our payroll and salary software, and you can also assist with technical questions. In doing so, you help our clients make the most of the software.
- You independently resolve customer inquiries and issues related to our software. Through the knowledge you acquire gradually, you will become a specialist in our product and, after intensive onboarding, also handle complex cases.
- Together with colleagues from support and software development, you work proactively on the further development of our product. Thanks to your technical understanding, you also identify bugs in the product and pass them on.
- Through recurring customer inquiries, you identify potential for optimizing our support and self-service offerings for our clients. In this way, you actively contribute to the effective resolution of issues and an excellent customer experience.
Our expectations of you
Education
- You have completed commercial training or are a career changer in payroll accounting (also gladly with further training in the field of payroll processing).
Qualifications
- You enjoy engaging with clients on a daily basis. You are characterized by a friendly demeanor, excellent communication skills in both spoken and written language, and a high level of service orientation that inspires enthusiasm.
- You are curious, enjoy continuously learning new things, and can quickly understand the concerns of clients through targeted questions. You like to get to the bottom of things and seek not only the solution but also the root cause.
- Ideally, you have the ability to quickly understand complex background processes and thereby identify technical problems efficiently.
- Our team language is German, therefore very good German skills (at least C2) are a must.
Experience
- You feel at home in the digital world. You are interested in integrating automation possibilities into your work context and ideally already have experience in the field of AI.
- You have the ability to work independently within a team and to collaborate across team boundaries. Ideally, you have experience in organizing joint workflows in a dynamic environment and creating synergies.
What we offer
- With us, you will have space and responsibility, as well as the opportunity to work hybrid – which means a combination of office presence and home office, depending on your needs and agreement within your team.
- In addition, you benefit from flexible working hours and have a variety of training and development opportunities.
Benefits
Health, fitness & fun
Work-Life-Integration
Food & drink
Higher take-home pay
Topics you will work on
Job locations
About your employer
As one of the leading providers of digital workplace solutions and services in Germany, as well as in the field of training and education, Haufe Group has consistently developed into a specialist for digital and web-based services. Our group of companies with headquarters in Freiburg employs around 2,000 employees in Germany and abroad.
- 2000
- Established Company
- Onsite, Hybrid, Full Remote
- Media, Publishing
Employer reviews
- Engineering
- 3.1
- Career growth
- 3.0
- Working conditions
- 4.4
- Team culture
- 3.3
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