2nd Level Support
Frankfurt
5 job openings found.
BWI GmbH
In this role, you are responsible for incident analysis and resolution within Outlook operations, conducting tests for Office and mobile devices, and overseeing tools and trainees in daily operations.
Meliva GmbH
In this role, you will be responsible for handling IT inquiries in 1st and 2nd Level Support, installing hardware, managing user accounts in Active Directory, and meticulously documenting incidents in a ticket system.
Matrix42
In this role, you support customers in the ESM environment, handle technical inquiries, and resolve issues in collaboration with internal teams while escalating complex cases and documenting solutions.
In this role, you will be the first point of contact for technical customer inquiries in the ESM and UEM area, resolve incidents, assist with cloud solutions, and document your contributions to the knowledge base.
Ascom
Resolving and coordinating customer issues to ensure customer satisfaction. Support for Ascom technicians with technical questions. Respond to assigned customer issues in a timely manner. Provision of support services, including troubleshooting,...
Tec2date Gmbh
In this role, you plan and commission new IT environments, analyze and resolve infrastructure issues. You administer servers, assist customers on-site, and support them with problems via phone or remote support.
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dp Planzeit
In this role, you support users with IT queries, resolve issues on-site or via phone, and manage law firm software along with the IT infrastructure of the DATEV RDS environment.
DIS AG
In this role, you process issues in the ticket system, provide user support for IT services, and conduct technical troubleshooting for hardware and standard software. You optimize service quality and document all processes in a shift schedule.
In this role, you assist users with IT inquiries and troubleshoot issues on client systems. You manage hardware setup and maintenance, administer the RDS environment, and contribute to IT projects.
In this role, you handle IT inquiries, analyze hardware and software issues, and support projects, while effectively utilizing your skills in MS Office and Sage.
In this role, you monitor system availability, analyze IT operation disruptions, and implement solutions. You install and maintain Windows systems, manage Active Directory, and oversee the internal network.
Westhouse Consulting GmbH
In this role, you gather technical requirements, assess infrastructures and develop IT policies. You also manage projects, implement technologies, and train users for efficient system usage.
In this role, you provide second-level support, directly assist users with hardware and software issues in a bilingual environment, and manage devices while assisting in software distribution.
In this role, you will plan and implement projects for integrating Microsoft Cloud Services, manage the hypervisor infrastructure, and ensure smooth IT operations across over 80 locations.
In this role, you ensure smooth IT operations, analyze and resolve technical issues, manage hypervisor infrastructure, and integrate Microsoft Cloud services.
In this role, you will take responsibility for the administration of virtual servers, optimize firewall and network infrastructure, and ensure high IT security through close collaboration with external providers and internal departments.