Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Dusseldorf
- Working Model
- Onsite
Job Summary
In this role, you will be responsible for problem analysis and ticket processing, resolving issues in 1st and 2nd level support, and acting as the contact person for hardware and software inquiries.
Job Technologies
Your role in the team
- Assumption of problem analysis and ticket processing.
- Troubleshooting within the scope of technical 1st- and 2nd-level support.
- Direct contact for all questions related to hardware and software.
- Responsibility for receiving, categorizing, and processing incoming inquiries.
- Documentation in the ticket system, including user support at the workplace.
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Our expectations of you
Education
- Successfully completed vocational training as an IT specialist for system integration or comparable qualifications.
Qualifications
- Knowledge of current Windows Client and Server operating systems.
- Strong communication skills and team ability.
- Organizational skills as well as a solution- and service-oriented work approach.
Experience
- Initial professional experience in Helpdesk Support or in a technical service environment.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT Helpdesk Supporter
- Location
- Dusseldorf
- Working Model
- Onsite
- Diversity
- Open for all genders
