Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Location
- Heimertingen, Gilching
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you analyze and handle customer inquiries via phone and email, develop solutions and document them. You closely collaborate with project teams and product managers while leveraging your IT expertise.
Job Technologies
Your role in the team
- Central point of contact for qualified customer inquiries via phone, email, or ticket system.
- Independent analysis, categorization, and prioritization of customer concerns.
- Independent development and implementation of solutions from analysis to completion, along with thorough documentation of the results.
- Use and maintenance of the existing knowledge database.
- Close collaboration with Product Managers, Product Owners, and individual projects.
- Active participation in training sessions and further education, as well as sharing knowledge with all team members.
- Willingness to travel up to 40% as well as occasional onsite support for our military core clients.
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Our expectations of you
Education
- Successfully completed studies in computer science or a comparable qualification.
Qualifications
- Structured and self-reliant working style as well as good teamwork.
- Proficient in handling common domain services (AD, CA, LDAP, Radius).
- Fluent German skills and good English skills.
- Class B driver's license.
- Broad knowledge or willingness to familiarize oneself with radio technologies (especially 4G, 5G, Tetra, etc.).
- Proficient in common operating systems (Windows and Linux).
Experience
- Extensive IT knowledge based on several years of experience in the IT environment.
- Relevant experience in network administration (Routing, Switching, Firewalling, DNS, DHCP, VPN, WiFi).
- Experience with network monitoring software.
- Ideally, experience in the administration of virtualization solutions.
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What we offer
- Exciting and challenging projects.
- Individual training opportunities and career advancement prospects.
- A versatile, independent, and responsible position.
- An attractive, performance-oriented salary and prospects.
- Flat hierarchies and short communication and decision-making channels.
- Flexible working hours and home office.
- Corporate Benefits Program, eGym Wellpass, JobRad.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
This is your employer
blackned GmbH
blackned GmbH develops advanced software-based solutions for the security sector, supporting both military and civilian applications.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
1st & 2nd Level Support
- Location
- Heimertingen, Gilching
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
