Job
- Level
- Senior
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Magdeburg
- Working Model
- Onsite
Job Summary
In this role, you analyze incidents and requests in the IT field and work on projects to optimize infrastructures. You also lead on-site support and conduct maintenance to ensure smooth operations.
Your role in the team
- Acceptance, analysis, and processing of incidents and requests in the PC, telephony, LAN, and WAN environment, ensuring compliance with applicable service levels, as well as comprehensive documentation of this process.
- Participation in projects and subprojects, e.g., for the adaptation and expansion of existing IT infrastructures.
- Execution of on-site activities within the scope of IMACDs in the IT and telecommunications environment.
- Decentralized implementation of second-level support or support for the central operational units on-site as the face of BWI to the users.
- Maintenance and updating of hardware and software products at the customer's workstation to ensure operational readiness.
- Conducting DGUV V3 inspections and participating in quality assurance measures (e.g., LAN documentation).
- Implementation of the diverse (special) requirements of users on practice grounds.
- Cyclical provision of on-call duties.
This text has been machine translated. Show original
Our expectations of you
Education
- Completed training in IT system electronics, Fachinformatiker/in Systemintegration (m/f/d), or a comparable qualification.
Qualifications
- Comprehensive knowledge in the IT sector, particularly with operating systems, hardware, system solutions, local networks, and telecommunications solutions.
- Excellent knowledge of ticketing systems, knowledge bases, CMDB/Asset Management systems, as well as IT processes.
- Negotiation-level German and good technical English skills.
- Class B driver's license.
Experience
- At least three years of relevant professional experience in the IT and telecommunications environment as well as Sina/Crypto.
- Experience in project execution for client projects in the public sector or industrial environment.
- Military background or experience is desirable.
This text has been machine translated. Show original
What we offer
- Through diverse and socially relevant tasks, we ensure the smooth IT operations and digitalization of the Bundeswehr.
- Our common goal unites us. For us, respectful interaction and a strong team spirit are fundamental.
- BWI offers a competitive salary, a secure job, as well as an award-winning and employer-funded occupational pension scheme.
- We offer 30 days of annual leave, 1 traditional day off, plus options for individual adjustments.
- Through our benefit app, you receive a monthly credit, and additionally, there are tax advantages available for public transport tickets.
- We support professional and personal development through tailored measures as well as free access to LinkedIn Learning.
- Our Jobrad offer allows leasing of up to 2 bicycles.
This text has been machine translated. Show original
Benefits
Health, Fitness & Fun
Work-Life-Integration
More net
Topics that you deal with on the job
Job Locations
This is your employer
BWI GmbH
At the IT Service Center of the Federal Government, we offer comprehensive IT services under one roof. With over 4,000 employees, we are one of the ten largest IT service providers in Germany. We are looking for authentic IT enthusiasts who share our passion and are searching for challenging IT projects to help shape Germany's future.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(1 Review)3.6
Engineering
2.7Workingconditions
4.4Culture
3.7Career Growth
3.6
Senior IT Service Technician
- Location
- Magdeburg
- Working Model
- Onsite
- Diversity
- Open for all genders
