Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Nuremberg
- Working Model
- Onsite
Job Summary
In this role, you will process support tickets according to SLAs, troubleshoot technical issues in 1st-level support, maintain software and patch management while ensuring customer communication and updating documentation in the ticketing system.
Your role in the team
- Ensuring the smooth operation of system environments.
- Processing support tickets according to SLAs.
- Support and troubleshooting of incoming inquiries.
- Resolution of issues within the scope of 1st-level support.
- Ensuring customer communication as well as regular updates and documentation in the ticketing system.
- Maintenance of software and execution of patch management.
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Our expectations of you
Education
- Successfully completed IT training, for example as an IT specialist for system integration (m/f/d), system electronics technician (m/f/d), technical assistant for computer science (m/f/d), or equivalent professional experience in this field.
Qualifications
- Basic knowledge of operating systems, office applications, and mobile devices.
Experience
- Initial experience in the field of Routing & Switching as well as in setting up Wireless LAN connections.
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What we offer
- Permanent employment with an option for takeover in the partner company.
- Remuneration according to BAP collective agreement with the option for above-tariff allowances, holiday and Christmas bonuses, and company pension scheme.
- Referral bonus 'Employee Referral Program' up to €400.
- Vacation requests / time sheets via app, employee discounts.
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Benefits
Work-Life-Integration
More net
Food & Drink
Health, Fitness & Fun
Job Locations
This is your employer
PAMEC PAPP GmbH
PAMEC PAPP GmbH, founded in 1984, is an experienced company in personnel placement and employee leasing, focusing on humanity and mutual respect.
Description
- Company Type
- Recruiting Agency
- Working Model
- Hybrid, Onsite
- Industry
- Recruitment Agency
1st-level support staff
- Location
- Nuremberg
- Working Model
- Onsite
- Diversity
- Open for all genders
