Job
In this role, you will process support tickets according to SLAs, troubleshoot technical issues in 1st-level support, maintain software and patch management while ensuring customer communication and updating documentation in the ticketing system.
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Your role in the team
- Ensuring the smooth operation of system environments.
- Processing support tickets according to SLAs.
- Support and troubleshooting of incoming inquiries.
- Resolution of issues within the scope of 1st-level support.
- Ensuring customer communication as well as regular updates and documentation in the ticketing system.
- Maintenance of software and execution of patch management.
Our expectations of you
Education
- Successfully completed IT training, for example as an IT specialist for system integration (m/f/d), system electronics technician (m/f/d), technical assistant for computer science (m/f/d), or equivalent professional experience in this field.
Qualifications
- Basic knowledge of operating systems, office applications, and mobile devices.
Experience
- Initial experience in the field of Routing & Switching as well as in setting up Wireless LAN connections.
What we offer
- Permanent employment with an option for takeover in the partner company.
- Remuneration according to BAP collective agreement with the option for above-tariff allowances, holiday and Christmas bonuses, and company pension scheme.
- Referral bonus 'Employee Referral Program' up to €400.
- Vacation requests / time sheets via app, employee discounts.
Benefits
Work-Life-Integration
Higher take-home pay
Food & drink
Health, fitness & fun
Job locations
More about the recruiting agency
PAMEC PAPP GmbH, founded in 1984, is an experienced company in personnel placement and employee leasing, focusing on humanity and mutual respect.
- Recruiting Agency
- Onsite, Hybrid
- Recruitment Agency
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