Job
- Level
- Experienced
- Location
- Springe
- Working Model
- Onsite
- Job Field
- IT, System, Security
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will monitor the stable operation of the SMAX platform, enhance tailored service processes, and coordinate interfaces to efficiently manage IT service management activities.
Job Technologies
Your role in the team
- Responsibility for the stable, secure, and standards-compliant operation of the SMAX platform (IT Service Management tool)
- Monitoring of system availability, performance, operational quality, as well as technical risks and dependencies
- Planning, prioritization, and management of the platform's further development, roadmap, and releases
- Assessment of new requirements regarding processes, interfaces, data flows, permissions, and operations
- Further development of service catalogs, workflows, roles, and permission concepts within SMAX
- Support of IT service management processes such as Service Request, Incident, Change, Knowledge, and Demand Management
- Technical management of external service providers as well as coordination of interfaces and integrations with relevant upstream systems
- Participation in testing, acceptance, error analysis, and continuous improvement measures
- Ensuring traceable documentation of system decisions, configurations, and changes
- Support for reporting, communication, onboarding, and knowledge development related to the SMAX platform
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Our expectations of you
Education
- Completed university degree in Computer Science, Business Informatics, Business Administration, Industrial Engineering, or a comparable field of study
Qualifications
- Excellent knowledge of IT service management practices according to ITIL 4, particularly in the areas of Service Request, Incident, Change, Knowledge.
- Understanding of system operation, role and permission concepts, interfaces, data flows, release and configuration management
- Basic knowledge in the areas of security, data protection, compliance, and operational requirements
- Strong analytical, prioritization, communication, and moderation skills
- Structured and solution-oriented working style as well as enjoyment in collaborating with different stakeholders
Experience
- Several years of experience in IT service management, IT operations, application or system ownership, platform operation, or comparable fields.
- Experience in managing external service providers as well as in handling service management platforms
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Higher Take-Home Pay
Food & Drink
Topics You Will Work On
Job Locations
About Your Employer
Dortmunder Stadtwerke AG
The DSW21 group provides public transport in Dortmund - buses and trains provide movement. Dortmund is also one of the largest metropolises in Germany, a city that lives and makes experience of structural change. The DSW21 group, as an infrastructure company, is part of this city and its development.
Description
- Founding Year
- 1857
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Public Service, Unions
Digital System Owner IT service management tool
- Location
- Springe
- Working Model
- Onsite
- Diversity
- Open for all genders
