Job
In this role, you will handle 2nd and 3rd level incidents, perform in-depth error analyses, optimize Microsoft 365, and manage Windows servers and clients to develop sustainable solutions.
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Your role in the team
- Handling incidents and service requests at the 2nd and 3rd levels.
- In-depth troubleshooting (hardware/software, network, Windows clients and servers).
- Remote support via RDP, TeamViewer, or similar.
- Root cause analyses and sustainable problem-solving.
- Administration and optimization of Microsoft 365 (Exchange, Azure AD, Teams, Intune, etc.).
- Administration and optimization of our Windows server and client environments.
- Support with updates, rollouts, and migrations.
- Installation, configuration, and maintenance of clients (Windows / iOS).
- Development of small automation processes (e.g., PowerShell).
- Contribute to the design and ongoing development of our infrastructure.
- Support in developing our long-term AI strategy.
- Maintaining the knowledge base.
- Creation of technical documentation (IT emergency manual, incident response plan, etc.).
Our expectations of you
Education
- Completed vocational training in IT (e.g. IT specialist (m/f/d) in systems integration, data and process analysis, or digital networking, or IT systems management specialist (m/f/d)); alternatively, a comparable qualification or several years of practical experience.
Qualifications
- Good knowledge of: Microsoft 365 (Admin Center, Exchange Online, Azure AD, Teams, SharePoint), Windows Server and client operations, networking fundamentals (DNS, DHCP, VPN, basic routing).
- Enjoyment of solving complex technical problems.
- Strong customer service orientation.
- Responsible and structured approach to work.
- Reliable communication skills.
Experience
- At least 2–4 years of professional experience in IT administration or 2nd-level support.
What we offer
- Flat hierarchies and a friendly, appreciative working environment.
- Comprehensive onboarding and support during your first few weeks on the job.
- Permanent employment.
- Flexible working hours / flexitime.
- Attractive company pension scheme.
- JobRad (bike leasing).
- Modern workplace.
- Complimentary drinks (water, coffee, tea) and fresh fruit.
- Employee discounts through Corporate Benefits.
- A wide range of training and development opportunities.
Benefits
Work-Life-Integration
Health, fitness & fun
Higher take-home pay
Topics you will work on
Job locations
About your employer
Helfrich Ingenieure Projektierungsgesellschaft mbH is an experienced engineering firm focused on planning and consulting in the field of technical building equipment. The company places great importance on economic and future-oriented concepts.
- Established Company
- Onsite, Hybrid
- Industry, Production
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