Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hamburg, Gütersloh, Kamen, Dortmund, Harsewinkel, Duren, Dorsten, Hanover
- Working Model
- Onsite
Job Summary
You act as the first point of contact for IT inquiries on-site, installing and configuring workplaces, troubleshooting hardware and software issues, and supporting the Service Desk with rollouts and documentation.
Job Technologies
Your role in the team
- Do you want to work closely with users, make IT tangible, and take responsibility for stable workplace environments? Then become part of our Onsite IT Support team at one of our locations in Dorsten, Dortmund, Kamen, Düren, Gütersloh, Harsewinkel, Halle Landsberg, Zörbig Heideloh, Hannover, or Hamburg, and actively contribute to building a modern internal IT organization.
- Onsite IT Support: First point of contact for IT requests on-site in 1st- and 2nd-level support.
- Workplace & Client Management: Installation, configuration, and support of IT workstations, end devices, and peripherals.
- Troubleshooting: Analysis and sustainable resolution of hardware and software issues in daily operations.
- Service Desk Support: Collaboration in the central Service Desk as needed, as well as support for rollouts and standardizations.
- Documentation & Compliance: Clear documentation of solutions as well as adherence to IT security and compliance requirements.
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Our expectations of you
Education
- IT qualification & experience: IT-related education or comparable qualification, with several years of experience in IT support, preferably in an onsite or workplace environment.
Qualifications
- Working style: Independent, service-oriented, and pragmatic in direct user contact.
- Mindset: Reliable, team-oriented, and flexible - with a willingness to collaborate across locations and to support the Service Desk as needed.
- Language skills: Very good German and good English proficiency in spoken and written form.
Experience
- IT Skills: Good knowledge of Windows operating systems, MS Office, as well as client hardware and peripherals; experience with ticketing systems and monitoring tools.
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What we offer
- ArvatoCare - Company Health Insurance: You will receive a free supplementary occupational health insurance with an annual health budget - completely without health screening.
- Further development: We promote your professional and personal growth through structured onboarding and learning opportunities.
- Corporate Benefits: Benefit from attractive discounts at numerous brands and partners.
- Informal culture & team spirit: Appreciative collaboration with short communication channels and open dialogue.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Food & Drink
Job Locations
This is your employer
Bertelsmann SE & Co. KGaA
Bertelsmann is a multinational enterprise that functions in roughly fifty countries across the globe. It comprises of RTL Group, Penguin Random House (a trade book publisher), Gruner + Jahr (magazine publishing firm), BMG (music business entity), Arvato service provider, Bertelsmann Printing Group, Education Division and lastly Bertelsmann Investments – an extensive array of investment funds.
Description
- Company Size
- 250+ Employees
- Founding year
- 1835
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Media, Publishing
On-site IT support
- Location
- Hamburg, Gütersloh, Kamen, Dortmund, Harsewinkel, Duren, Dorsten, Hanover
- Working Model
- Onsite
- Diversity
- Open for all genders
