Job
- Level
- Senior
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Bonn
- Working Model
- Onsite
Job Summary
In this role, you will handle complex VPN incidents in Second Level Support, plan and implement changes, and be responsible for the installation and configuration of VPN solutions, including documentation.
Job Technologies
Your role in the team
- Processing and coordination of complex incidents in Second Level Support
- Analysis, diagnosis, and sustainable resolution of issues in VPN infrastructures
- Planning, assessment, and implementation of changes according to defined IT service and change management processes.
- Installation, configuration, and commissioning of VPN solutions in compliance with applicable security and compliance requirements.
- Participation in testing and quality management as well as maintenance and further development of technical documentation
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Our expectations of you
Education
- Completed IT vocational training with relevant professional experience
Qualifications
- Practical experience in incident management, especially in telephone second-level support.
- Excellent knowledge of Windows administration and proficient handling of ITIL-based service management processes.
- Very good German language skills (C1) in spoken and written form as well as good knowledge of English (B1).
Experience
- Several years of experience in IT operations and service management
- Extensive experience in the operation, administration, and troubleshooting of VPN solutions.
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What we offer
- Mobile working: Depending on the project, mobile working is possible upon agreement with us.
- Family friendliness: We top up your salary to 100% in case your child falls ill.
- There is also the possibility to agree on an individual subsidy for childcare.
- 30 vacation days are a given for us.
- Job Ticket: To help you easily reach our locations, we also support you with a subsidy for the Deutschlandticket.
- Culture: We embrace a casual 'Du' culture, have short communication channels, and are happy to assist you across departments with any questions.
- Employees refer employees: Do you know someone who is looking for a job in your circle of friends or acquaintances? Your recommendation will definitely be rewarded.
- Sports Program: Your health is important to us. We offer you various packages from Urban Sports that you can use completely individually and nearby.
- Even more benefits: the option of occupational pension scheme within our attractive group contract with an employer subsidy of 20%, employee discounts, and gifts for personal occasions.
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Benefits
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Allgeier Public
Allgeier Public SE is a prominent provider of IT and personnel services, specializing in the digitization of public administration in Germany. With over 400 employees, the company develops tailored solutions for the entire digital lifecycle and ensures digital sovereignty in administrative digitization. The services are exclusively provided in Germany.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Senior System Administrator VPN
- Location
- Bonn
- Working Model
- Onsite
- Diversity
- Open for all genders
