Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Ulm
- Working Model
- Onsite
Job Summary
In this role, you will be responsible for 1st level support, analyzing technical issues, installing and configuring hardware, managing user accounts, and documenting internal processes.
Job Technologies
Your role in the team
- At MARVECS in Ulm, you can expect an exciting position in IT support, where you will assist our internal and external teams with technical questions and issues.
- You are the first point of contact for IT issues, resolving disruptions quickly and efficiently, and helping to ensure that our IT infrastructure runs smoothly.
- This gives you the opportunity to apply your technical expertise, continuously develop yourself, and work in a great team.
- 1st level support, telephone incident recording, prioritization, and logging in the ticket system.
- Error analysis and troubleshooting.
- Installation, configuration, and deployment of notebooks, iPads & iPhones.
- Administration of the Microsoft cloud infrastructure.
- User account management for various systems.
- Assumption of partial project responsibility.
- Creating documentation and instructions.
- Participation in the implementation of new IT systems and processes.
- Close collaboration with external service providers.
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Our expectations of you
Education
- Successfully completed training as an IT specialist or a comparable qualification.
Qualifications
- Solid expertise in IT service.
- Strong service orientation, team spirit, and willingness to perform.
- Good knowledge of Windows 10, 11, and Office.
- Knowledge of iOS devices (iPhone/iPad).
- Enjoyment of telephone support and good communication skills.
- Analytical and conceptual thinking.
- Fluent in spoken and written German.
- Procurement and management of IT equipment.
Experience
- Initial professional experience.
- Experience with ticketing systems, Office365, Azure AD, and Mobile Device Management is desirable.
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What we offer
- Permanent employment contract, attractive salary including bonus system, 30 days of vacation per year, high-quality IT equipment, beverage flat rate, great employee discounts.
- 15% employer subsidy for company pension schemes, complete private and professional coverage through our accident insurance.
- Our vision is to realize sales success for our clients and generate values that we are proud of. This requires not only teamwork but also short decision-making processes, room for creativity and innovation, an open communication culture, agile structures, and pioneering spirit.
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Job Locations
This is your employer
Marvecs GmbH
1999 gehörte Marvecs zu den Pionieren bei externen Vertriebs- und Außendienst-Lösungen. Heute ist das Vertriebs-Outsourcing in der Healthcare-Branche fast schon der Standard, weil es in den meisten Fällen flexibler und effizienter ist als die klassischen, hauseigenen Lösungen. 40 der führenden Healthcare-Unternehmen in Deutschland setzen derzeit auf unsere Unterstützung.
Description
- Founding year
- 1999
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Pharmaceutical Sector, Chemical Industry, Biotech
IT Support Mitarbeiter
- Location
- Ulm
- Working Model
- Onsite
- Diversity
- Open for all genders
