Job
- Level
- Junior
- Location
- Aachen
- Working Model
- Onsite
- Job Field
- Project
- Employment Type
- Part Time
- Contract Type
- Internship / school internship
Job Summary
In this role, you guide new B2B clients through onboarding, document feedback, and enhance customer success processes. Additionally, you independently manage smaller projects and support product management efforts.
Your role in the team
- At nextAudit, you work directly at the interface between our clients and our product. You ensure that customers quickly derive real value from the AuditCloud and actively contribute to usage, trust, and growth through your work.
- You support new clients during onboarding and further develop existing customers.
- You handle B2B customer communication - in writing as well as in conversation.
- You prepare client appointments before and after and record feedback in a structured manner.
- You support product management (testing, feedback, specifications).
- You further develop our customer success processes and document them.
- You independently handle smaller projects from start to finish.
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Our expectations of you
Education
- Ongoing studies - ideally a master's degree or advanced bachelor's in one of the following fields: Industrial Engineering, Business Informatics, Business Administration with a Tech/Operations focus, or a technical degree with process affinity.
Qualifications
- You understand how SaaS works - or you want to understand it.
- Very good German and good English skills.
- Reliability - you work carefully and systematically, meeting deadlines.
- Curiosity with depth – you truly want to understand how product and processes work. You ask questions instead of just ticking boxes.
- Focus - you prioritize, structure, and get to the point.
- Just do it – you don't wait for instructions, but proactively drive topics forward.
- Team Spirit - you communicate openly, give and receive constructive feedback, and share your knowledge.
- 16-20 hours per week.
Experience
- First experience in a B2B environment is a plus.
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What we offer
- Creative freedom for your ideas.
- Interest in your personal development.
- Flexible working hours.
- Young team.
- Team events, fresh fruit, and an office in a central location in Aachen.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Food & Drink
Topics You Will Work On
Job Locations
About Your Employer
Nextaudit
nextAudit is an emerging B2B software startup based in Aachen that provides a platform for the digital execution of audit planning, implementation, and follow-up of measures. The focus is on user-friendly operation, cloud-based process digitization, and AI-supported analysis of audit data. Founded in 2019, the company is located in Germany and offers innovative solutions for audit and quality management.
Description
- Company Type
- Startup
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Student trainee in project management/customer success management
- Location
- Aachen
- Working Model
- Onsite
- Diversity
- Open for all genders
