Job
- Level
- Experienced
- Job Field
- Project
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hamburg
- Working Model
- Onsite
Job Summary
In this role, you coordinate projects, organize rollouts, and manage service orders while ensuring complete order processing and communication between clients and technicians.
Your role in the team
- You coordinate our projects: From creating the project order, through scheduling, to successful completion, you keep an overview of tasks, deadlines, and open issues.
- You organize rollouts: You coordinate hardware, services, pre-installations, deliveries, and technical deployments, ensuring that everything comes together at the right time for the customer.
- You manage our service orders: You record and coordinate service cases, keep track of tickets, and assist in planning our technicians and external service partners.
- You are responsible for procurement and purchasing: For projects and service deployments, you order hardware, spare parts, and services, coordinating with suppliers and partners.
- You ensure smooth order processing: You review documents and contracts for completeness, maintain order and project data, and ensure that all information is reliably documented.
- You oversee the commercial processing: incoming invoices, complaints, order closures, and invoicing are just as much a part of a successful project for you as the technical implementation.
- You are the communicative interface: customers, sales, technical teams, suppliers, and service providers have different questions and requirements – you bring them together and ensure that progress is made.
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Our expectations of you
Education
- You are a particularly good fit for us if you have completed a commercial training, for example as an IT systems management clerk, office management, wholesale and foreign trade management, industrial clerk, or a comparable qualification.
Qualifications
- You don't have to be an IT technician. More important is that you are well-organized, understand business processes, and have an interest in IT and technology.
- You are able to organize independently and keep multiple processes in view simultaneously.
- Happy to communicate with clients, colleagues, technicians, suppliers, and service providers.
- You reliably follow up instead of waiting for open issues to resolve themselves.
- Possess very good German language skills.
- If you come from a commercial or service-oriented background and can quickly familiarize yourself with technical topics, we should get to know each other.
Experience
- Already gained experience in order processing, project coordination, service coordination, inside sales, or customer service.
- Confident in working with digital systems and ideally already experienced with an ERP, inventory management, CRM, or ticketing system.
- Experience in an IT system house or technical service company is a plus – but not a must.
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What we offer
- What you can expect at KL netprint: a secure job with long-term prospects.
- A varied area of responsibility with a lot of creative freedom.
- A modern workplace with up-to-date technology.
- Open communication and flat hierarchies.
- Short decision-making paths and direct communication with your colleagues.
- Regular team and company events.
- Free parking and good access to the subway.
- Free drinks, fruit, and other extras.
- A dog-friendly office.
- And above all: a team that supports each other and works together to ensure everything runs smoothly.
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Benefits
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
KL netprint GmbH
KL netprint GmbH, based in Hamburg, provides tailored IT solutions for businesses and places great emphasis on practical support for complex IT issues.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Project and service coordinator with a focus on IT
- Location
- Hamburg
- Working Model
- Onsite
- Diversity
- Open for all genders
