Job
- Level
- Experienced
- Job Field
- BI
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Sprendlingen
- Working Model
- Full Remote
Job Summary
In this role, you analyze customer requirements and optimize the use of Dynamics 365. You create functional requirements and test cases while supporting various departments in their daily tasks to enhance service delivery for our customers.
Job Technologies
Your role in the team
- As Product Expert ERP D365, you become part of our international IT organisation within CWS Hygiene.
- You use your expertise to support our service departments, who daily make use of Dynamics 365 to service our customers.
- You analyse customer requirements and design, plan, implement and optimise functional and technical components.
- In this role, you facilitate different departments in their daily work and contribute indirectly to excellent service delivery towards our customers.
- You use your hands-on experience with Dynamics 365 Operations (supply and service modules) to coordinate and execute further deployments and releases across Europe.
- You create functional requirement documents (FRDs) and maintain release documentation, including release notes and structured release plans.
- Write and perform end-to-end test cases and align processes with business needs, based on input from local stakeholders with whom you actively communicate and collaborate.
- Build and manage various dashboards (Fresh Service, Azure DevOps) that enable you to track SLAs, monitor statuses and ensure timely closure of work items.
- Support audits and compliance topics.
- Closely collaborate with developers, experts, implementation managers, and project managers while keeping the internal and external customer in mind.
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Our expectations of you
Qualifications
- Excellent problem-solving and analytical abilities.
- Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical stakeholders.
- Proven ability to work both independently and collaboratively in a fast-paced environment.
- Expertise in Microsoft Dynamics 365 Operations (supply and service modules).
- Strong organisational skills to manage multiple streams simultaneously.
Experience
- Experience with deployment and release coordination, as well as writing and testing Functional Requirement Documents (FRDs).
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
CWS International
At CWS, we are committed to creating a healthier and safer future. We believe in this vision and work hard every day to make it a reality. Our sustainable innovations are setting new standards: our business model has always been based on the idea of reusable products and renting instead of buying. In the future, our holistic system solutions will provide even more health, safety, and protection.
Description
- Language
- English
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Logistics, Transportation
Product Expert ERP D365 Service
- Location
- Sprendlingen
- Working Model
- Full Remote
- Diversity
- Open for all genders
