Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 4.269 to 6.326€ gross/month
- Location
- Frankfurt
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will handle incidents and service requests in IT support, coordinate ticket distribution, and assist with hardware management and system implementations to ensure smooth business operations.
Job Technologies
Your role in the team
- The German Pension Insurance Hessen employs approximately 2,800 staff members (m/f/d) at various locations, making it the largest social security provider in Hessen. For our IT department at the Frankfurt location, we are seeking to expand our team with a Specialist IT Support for our Service Desk. If you want to advance your knowledge and commitment in this environment, then become part of our dedicated team at the German Pension Insurance Hessen in the Information Technology Department.
- The Service Desk acts as a central interface (Single Point of Contact) between users and the IT organization. Its main tasks are the rapid resolution of disruptions and the processing of service requests to ensure smooth business operations. The Service Desk team is still being expanded and currently consists of 2 internal and 5 external employees, as well as interim team leadership.
- Coordinate and manage ticket distribution within the team (taking on the "Dispatcher" role in coordination with the team leadership)
- Handling of first-level support requests of medium to high complexity and technical difficulty, as well as selected second-level support requests in exceptional cases
- Managing and organizing the storage, provisioning, and repair processes of IT hardware, as well as defined standard software
- Managing and administering IT workstations and user accounts
- Operationally support system implementations and changes
- Conceptual further development of the ticket system in coordination with the team leadership
- Technical training of junior staff (dual students, trainees, and/or interns)
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Our expectations of you
Education
- Studies in Information Science or Engineering
- Training as an IT Specialist in System Integration or an equivalent completed communication technology vocational training
Qualifications
- Excellent ITIL knowledge, particularly in Incident, Problem, and Service Level Management. ITIL certification is an advantage.
- Excellent knowledge in handling ticketing systems and structured operational processes (e.g., ITIL/ITSM)
- A broad technical IT understanding, e.g., Windows operating systems, Active Directory, network fundamentals, clients and peripherals, etc.
- Basic knowledge in IT security, fundamental understanding of ISMS processes, as well as legal and organizational requirements (e.g., BSI baseline protection, KRITIS requirements).
- Excellent communication skills when dealing with internal clients, stakeholders, and escalations, as well as team spirit and empathy.
Experience
- Experience in designing, analyzing, optimizing, and monitoring ticketing and support processes
- At least three years of proven professional experience in support / service desk
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What we offer
- A permanent and crisis-proof employment relationship
- The remuneration is based on suitability and professional experience according to EG 11 TV EntgO-DRV. The salary ranges from gross €4,269.64 in level 1 to €6,326.77 in level 6 per month, depending on recognized professional experience, plus an annual special payment of 90% of the average monthly salary. The individual classification and placement into the respective pay grade are determined based on your recognized relevant professional experience and the collective bargaining regulations at the time of employment.
- 30 days of vacation with a 5-day workweek (additionally, December 24th and December 31st are non-working days)
- On a weekday birthday, you receive half a day of work time as a gift.
- Flexible, family-friendly working hours
- Part-time employment within the framework of collective agreement / legal regulations
- Option for daily mobile working and alternating telecommuting
- All social benefits of the public service including supplementary pension schemes
- Job Ticket Germany
- Actions for Health Promotion
- Discount campaigns and employee offers through the European market leader corporate benefits
- For their family-friendly HR policy, Deutsche Rentenversicherung Hessen was awarded the "audit berufundfamilie" certificate.
- We place great importance on work-life balance and compatibility between professional and family life. Flexible working hours and individual work time models are an integral part of our HR policy.
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Benefits
Higher Take-Home Pay
Work-Life-Integration
Health, Fitness & Fun
Job Locations
About Your Employer
Die Deutsche Rentenversicherung
The name Deutsche Rentenversicherung is the one under which the duties of statutory pension insurance in Germany are performed by different public bodies of law in Bundesträger and Regionalträger from 1 October 2005 onwards.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
Specialist IT Support
- Salary
- 4.269 to 6.326€ gross/monthEstimated net salary based on the gross salary in the job ad using tax class I.2.749 to 3.821 € net/month · Tax class I
- Location
- Frankfurt
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
