Job
In this role, you will take responsibility for analyzing and resolving complex technical issues of our autonomous mobile robots, coordinating software releases and improvements across various teams, and developing powerful analytical tools.
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Your role in the team
- You take ownership of complex customer escalations requiring development-level support and coordinate them across Support, Engineering, QA, and Deployment.
- You provide technical support for our autonomous mobile robots (AMRs) and assist with software, system, and hardware issues.
- You analyze technical issues using logs, telemetry data, field data, and customer feedback, and identify their root causes.
- You coordinate corrective actions with our development, deployment, and service teams, and support them through validation and rollout.
- You keep track of the operational software status of our robot fleets, including software versions, configurations, and rollout status.
- You coordinate software releases and ensure they are validated and ready for a safe rollout across our customer fleets.
- You monitor the performance of our software in the field and identify recurring issues, error patterns, and performance deviations.
- You develop dashboards, reports, and analytics tools that provide transparency into the status of our fleets, software quality, and rollout progress.
- You bring insights from field incidents back to our development organization and help turn them into sustainable product and process improvements.
Our expectations of you
Education
- You have a degree in robotics, computer science, electrical engineering, mechatronics, or a comparable technical background.
Qualifications
- You combine strong analytical skills with the ability to understand both technical details and the behavior of the system as a whole.
- You communicate clearly with both technical and customer-facing teams and confidently coordinate diverse stakeholders.
- You are fluent in German and English.
Experience
- You have at least 3 years of professional experience in robotics software development, technical support, systems engineering, release management, or a comparable field.
- You have experience with Linux-based systems, networks, and distributed robotic systems.
- You have experience with version control systems, CI/CD pipelines, and software rollout processes.
What we offer
- Cutting-edge technology: As pioneers in robotics, we can navigate and manipulate without rails or guide tracks, offering solutions for processes that no one has ever been able to automate before!
- Team: We are an international team representing more than 25 nationalities. You will work with smart, humble, collaborative, and hardworking people.
- Culture: Just be yourself! Become part of a dynamic, innovative and diverse team that values collaboration over hierarchy. To be innovative, you have to fail from time to time—we’re constantly learning and improving.
- Workplace: Our office is located near the Hirschgarten S-Bahn station. We work in a loft-style office with great amenities, our own workshop, and a testing area.
- Full board: Don’t feel like thinking about what you want for lunch tomorrow, let alone preparing it? Luckily, our French chef treats us to a freshly cooked, free lunch every day! And to top it all off, there’s a fully stocked fridge with drinks, fresh fruit and, of course, coffee!
- Flexibility: We place great importance on flexibility. Our hybrid working model for roles where on-site presence is not essential supports a healthy work-life balance.
- Benefits: We offer attractive vacation, Wellpass, health, and compensation benefits. Find out more about our current benefits here.
Topics you will work on
Job locations
About your employer
Wir sind Magazino, ein Robotik-Unternehmen aus München. Wir entwickeln und bauen Roboter, die gemeinsam mit Menschen arbeiten – autonom, sicher und auf einem Komplexitätslevel, das noch niemand vor uns erreicht hat.
- 2014
- Established Company
- Onsite, Hybrid
- Electronics, Automatization
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