Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hamelin
- Working Model
- Onsite
Job Summary
In this role, you act as the first contact for user inquiries regarding hardware, software, and access while analyzing simple issues and processing support requests.
Job Technologies
Your role in the team
- As part of our team, you will be the primary contact for technical questions and IT concerns of our users.
- Recording, processing, and documentation of support requests.
- Support with hardware, software, access issues, user accounts, and standard applications.
- Analysis and resolution of simple technical issues.
- Setup and maintenance of workstations, end devices, and IT accessories.
- Forwarding more complex topics to the appropriate IT specialists.
- Support with rollouts, system migrations, and general IT routine activities.
- Participation in the maintenance of instructions, documentation, and support processes.
This text has been machine translated. Show original
Our expectations of you
Education
- IT training is an advantage, but not a mandatory requirement.
Qualifications
- Technical understanding and interest in IT topics.
- Proficient handling of Windows, Microsoft 365, standard software, and common hardware.
- Service-oriented, structured, and reliable work approach.
- Strong communication skills, patience, and enjoyment in helping others with technical issues.
- Willingness to learn and ability to work in a team.
Experience
- Initial experience in IT support or technical user support is desirable.
This text has been machine translated. Show original
What we offer
- Permanent employment: a secure job in a modern, growing company.
- Flexible working hours: Your personal work-life balance through flexitime.
- Attractive starting salary: with performance-based compensation.
- 30 days of vacation per year: as well as overtime compensation/compensatory time off.
- Innovative working environment: ergonomic workspace, state-of-the-art technology, diverse tasks.
- Employee benefits: health promotion and company events.
- Further education and training: Development of our employees through advancement and certification courses, in-house training sessions, and coaching.
- Employee benefits: special conditions with renowned providers.
- Coffee and fruit flat rate: provided free of charge.
- Discounted employee meals in our diverse company restaurant: with its own professional kitchen and a wide selection.
- Hansefit: Train at a fitness studio of your choice - we cover a large part of the costs.
- Free employee parking and central location: only 5 minutes to the main station.
- Company pension scheme: We take care of your financial security - with an employer contribution of up to 30%.
This text has been machine translated. Show original
Benefits
More net
Work-Life-Integration
Health, Fitness & Fun
Job Locations
This is your employer
TA Bildungszentrum GmbH
TA Bildungszentrum GmbH focuses on the further education of professionals, offering various IHK certificate courses and advanced training.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Education System
IT Support Staff / First Level Support
- Location
- Hamelin
- Working Model
- Onsite
- Diversity
- Open for all genders
