Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Bielefeld
- Working Model
- Onsite
Job Summary
In this role, you will handle international IT requests in 1st-level support, develop solution concepts, and assist employees with hardware, software, and network issues globally.
Job Technologies
Your role in the team
- Shape IT support worldwide: You are a central contact person in the IT Service Desk and support employees at all our locations worldwide by handling and resolving IT requests and issues.
- Ensure Operations: You are responsible for 1st-Level Support, including accepting, categorizing, and prioritizing tickets, as well as forwarding them to 2nd-Level Support.
- Set global standards: You develop and document best practices and solutions to ensure consistently high service quality at all locations worldwide.
- Strengthening competencies: You support employees in various countries in using IT systems through instructions and FAQs to optimize their digital work environment.
- Develop solutions: You provide quick and effective support for technical challenges, such as network, hardware, or software issues, also for international teams.
- Support: You contribute to ensuring that all IT systems worldwide operate smoothly by actively participating in the development and optimization of global IT support.
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Our expectations of you
Qualifications
- You are confident in handling hardware, networks, and common IT solutions.
- You have good spoken and written English skills so that you can also handle inquiries from international colleagues.
- You are passionate about IT topics and find creative solutions for technical challenges.
- Your strengths include your quick problem-solving ability and your communication skills to explain technical contexts clearly - even in English.
- You are characterized by an independent, process- and solution-oriented way of working.
- You are open to new technologies and enjoy continuous development.
- You have a driver's license and also enjoy traveling to other UKA locations.
Experience
- You have solid knowledge in IT support and practical experience with ticketing systems as well as Windows and Microsoft 365 applications.
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What we offer
- Permanent employment with 30 days of annual leave.
- Challenging and diverse activity in an ambitious and internationally active company.
- Flexible working hours and the possibility of remote work.
- Monthly non-cash benefit worth 50 euros (net).
- Digital meal voucher worth up to 50 euros (net).
- Subsidy for company pension scheme (20%).
- Tailored industry-specific training opportunities.
- Regular company and team events as well as joint sports activities.
- Free hot beverages (coffee, tea, etc.) as well as a fruit and vegetable basket.
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Topics that you deal with on the job
Job Locations
This is your employer
UKA Umweltgerechte Kraftanlagen GmbH & Co. KG
UKA Umweltgerechte Kraftanlagen GmbH & Co. KG is an established company focused on the development and operation of wind and solar parks. With a project pipeline of over 19 gigawatts, UKA is among the leading providers in the industry.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Power Sector, Economy
IT service desk agent
- Location
- Bielefeld
- Working Model
- Onsite
- Diversity
- Open for all genders
