Job
- Level
- Experienced
- Location
- Hamburg
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will support employees with IT inquiries, resolve technical issues in First and Second Level Support, and manage Microsoft 365 applications while contributing to the development of the knowledge database.
Job Technologies
Your role in the team
- As a point of contact (m/f/d) for IT-related questions, you help employees reliably use their devices and applications in their daily work.
- You handle support requests via phone, email, and the ticket system, set processing priorities, and take responsibility for resolving issues in first- and second-level support.
- In case of technical disruptions, systematically investigate the causes and implement appropriate troubleshooting measures.
- For selected applications and IT services, you will be responsible for ongoing administration, particularly in the Microsoft 365 environment.
- Document proven solutions in clear knowledge articles and contribute to the expansion of the AI-powered knowledge database.
- In rollouts and other IT projects, you support the introduction of new technologies and their application in everyday work.
- You identify opportunities for improvement in daily support and provide concrete suggestions for the development of processes and tools used.
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Our expectations of you
Education
- You have completed an IT vocational training, for example as an IT specialist for system integration (m/f/d) or IT systems electronics technician (m/f/d), or possess a comparable qualification.
Qualifications
- From your previous experience, you are familiar with the requirements of First- and Second-Level Support and are acquainted with IT service management systems.
- You understand technical contexts, identify problems systematically, and organize your work steps independently and methodically.
- In user contact, you explain technical issues understandably, address different concerns, and enjoy working with your team on joint solutions.
- Your good German and English skills are utilized both in personal communication and in written correspondence.
- Ideally, you have additional knowledge in central management of mobile devices or in ITIL; relevant IT certifications are also advantageous.
Experience
- You are familiar with Windows environments and Active Directory and have already gained practical experience with Microsoft 365.
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What we offer
- Attractive tariff-based remuneration according to TV BZ ME for the metal and electrical industry.
- Vacation and Christmas bonuses in accordance with the applicable collective bargaining agreements.
- Up to 30 vacation days per year, with the possibility to take leave even during the probation period.
- Personal support by dedicated contacts as well as individual assistance throughout the entire assignment.
- Individual training and development opportunities to enhance your career prospects.
- Exclusive employee benefits through Corporate Benefits with discounts at numerous well-known brands and online shops.
- Bonuses within the scope of our Employee Referral Program.
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Benefits
Higher Take-Home Pay
Work-Life-Integration
Health, Fitness & Fun
Job Locations
More about the Recruiting Agency
Herrmann Personaldienste GmbH
As one of the leading personnel service providers in Germany, Herrmann Personaldienste GmbH has been supporting both companies and job seekers in finding the right employees since 1993.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT Support Service Desk
- Location
- Hamburg
- Working Model
- Onsite
- Diversity
- Open for all genders
